be your best self

Purpose of Job:

This position will be responsible for overall performance, and policy/procedure compliance of a number of operations within a given geographic region.  The RMM drives Enterprise initiatives and tracks, monitors and analyzes progress of operations against business plan and collaborates in the establishment of the localized business plans.

Job Components :

Financial: 30%

• Direct Accountability for the P &L performance of specified local operations (usually structured regionally).
• Review, monitor and analyze weekly scorecard and monthly financials to identify variances to FY financial plan and address with Market General Manager (MGM)
• Investigate and work with MGM to develop an action plan to address any negative variances.
• Investigate and communicate to entire region activities that contributed to significant positive results.
• Actively track AR to maintain acceptable level for region.
• Work with MGM to develop action plan for accounts with unacceptable AR balances.
• Contribute to the development of annual business plans.
• Collaborate with other RMMs to assist in improvement of operations directly assigned to the other RMMs. 

Customer Focus: 20%

• Review, monitor and analyze tools on SMART dashboard to identify markets that may be declining.
• Investigate specific accounts with unacceptable decline to identify cause, and work with MGM to develop plan to address issues.
• Collaborate with MGM to maintain relationship with key accounts within region.
• Manage erosion of customers.
• Key contact for complaints received by Customer Service group.
• Investigate all complaints and respond back to complaining customer within reasonable timeframe.
• Work with sales team to acquire new business within region, grow customer base.
• Has an in-depth understanding of competitive products and services within regional marketplace
• Analyze and report to senior staff market intelligence for region

Human Capital: 30%

• Identify and develop strengths and weakness of MGM.  Leverage individual MGM strengths for the betterment of the region.
• Communicate Enterprise initiatives, IOT goals and Regional objectives to MGM to ensure clarity and alignment.
• Establish set communication schedule with MGM.
• Coach and provide guidance to MGM on all issues pertaining to managing IOT staff.
• Provide visibility to operational staff in region at least twice a year.
• Provide annual performance reviews to MGM.
• Hire and promote individuals based on the proven behaviors that align with 5 requirements, 1 standard and the competencies identified for success for given job position.
• Promotes cooperation with other work units
• Keeps informed about MGM programs and performance through both formal and information methods

Process: 20%

• Manages the integrity of the reporting systems by holding MGM accountable for data submission into systems to ensure accurate and timely information.
• Act as liaison between operations and IOT HO as it relates to process development and integration.
• Ensures compliance with all IOT standard operating procedures
• Focuses on development of best practices that provide greater productivity and efficiencies and drive IOT revenue goals.
• Conduct on-going asset verification
• Conduct NAC audits for region; (1) audit for each operation within region annually.
• Provide on-going feedback for continuous process improvement

Qualifications:

• Perspective - Views things in their relative importance.  Appreciates the broad picture.
• Fosters teamwork – Interest, skill and success in getting groups to learn to work together cooperatively.
• Manages Change – Supports, initiates, sponsors and implements organization change
• Analytical - Isolates the fundamental parts of a complex problem.
• Strong Communication – both oral and written
• Diagnostic Information Gathering – identify the information needed to clarify a situation, seeking that information from appropriate sources and using skillful questioning to draw information from others.
• Detail oriented - Pays careful attention to details.
• Interpersonal awareness – Notice, interpret and anticipate others’ concerns and feelings
• Plans and organizes - Lays out tasks in a logical and orderly sequence. Establishes and follows through on priorities.
• Results oriented - Is intent upon achieving practical results. Concentrates attention on making things happen..
• Responsive - Reacts promptly to suggestions and requests.
• Actively and frequently seeks input from others.
• This position also requires high proficiency in MS Excel .
• Travel required about 70% of the time, including to HO and field operations. 

Scope Data:

Contacts are internal –(Operation Directors. Market General Managers, ACES, NAC, HO Staff) and external (Customers).  This position operates with high degree of relational interaction and minimal supervision.  Must build and maintain relationships across Enterprise associated with source data of all types.

Work Environment :

• Ability to sustain posture in a seated position for prolonged periods of time.
• Regularly required to use hands to grasp or handle, talk and hear, stand and walk.
• Specific vision abilities include close vision, depth perception and ability to adjust focus.
• Ability to occasionally lift and/or move 50+ lbs.
• May be exposed to battery warehouse conditions such as exposure to moving equipment mechanical parts, fumes or airborne particles; toxic or caustic chemicals.
• Prolonged use of personal computer & telephone.
• Ability to operate a motor vehicle.