A strangely human digital agency
Tier 2 Support Specialist
Location
United States
Posted
4 days ago
Salary
$50K - $85K / year
Job Description
Job Requirements
- 5+ years of experience providing technical or application support in a helpdesk, operations, or platform support role
- Strong communication skills and ability to assist both technical and non-technical users
- Familiarity with ticketing systems and basic troubleshooting across web applications or SaaS platforms
- Ability to work within Agile teams and support iterative delivery environments
- Comfort operating in a regulated or federal environment with structured processes and documentation expectations
- Applicants must be authorized to work in the United States. In alignment with federal contract requirements, certain roles may also require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or a security clearance.
- Bachelor’s Degree or equivalent work experience
Benefits
- Fully remote
- Tech & Education Stipend
- Comprehensive Benefits Package
- Company Match 401(k) plan
- Flexible PTO, Paid Holidays
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