Employment Type:

Full time

Shift:

Description:

Frontline, department-based. Supervises daily functions of assigned department. Provides clear direction & manages / advances people, processes, structures & / or programs that support direct / indirect care. The leader demonstrates behaviors in alignment with culture & creates / supports comprehensive strategies & measures progress to achieve desired outcomes.

Essential Functions 

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus: Responsible for the daily operations & the oversight of staff. Supervisors work in collaboration with department managers to manage staff & department effectively. Participates in & contributes to the performance management / review process. Implements departmental plans & priorities identified by accountable leaders.  May participate & recommend in the hiring & selection process. Responds promptly & directly to meet or exceed customers’ needs.

Process Focus: Follows standards of performance & work processes in designated areas. Coordinates staff scheduling & assignment. Reviews & approves administrative functions (time, payroll, expense). Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.

Communication: Employs effective & respectful written, verbal & nonverbal communications. Develops an environment of mutual confidence & trust through collaborative relationships. Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives. Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts.

Environment: Performs work in an environmentally safe, professional & healthy manner. Self-monitors & initiates corrections & / or seeks guidance when needed. Demonstrates flexibility & self-direction by responding as a team player. Helps to create a positive work environment that promotes productivity. Accountable for continuous self-development & supporting the growth of others.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role

• Delivers high-quality, accurate service to enhance the colleague experience, acting as a key resource for escalated concerns related to Leaves of Absence, including FMLA, ADAAA & disability-related accommodations. Provides proactive guidance to leaders and colleagues for the duration of the leave.

• Provides strategic guidance & subject matter expertise on leave programs, partnering with legal, labor relations, HR consultants & vendors to resolve complex cases, reduce risk exposure & ensure compliance with federal, state & local regulations. 

• Oversees & supports the implementation of leave-related policies, procedures & technologies.  Responsible for documenting process workflows, creating job aids & supporting implementation activities.  Ensures all process documentation & internal resources are current & readily accessible to all appropriate teams. 

• Functions as an operational leader within the HR Service Center by supervising workstreams, supporting day-to-day activities & serving as an escalation point.  Responsible for team management, including hiring, performance evaluations & employment decisions.  Operates as a backup to the manager when needed. 

• Serves as the primary escalation point & subject matter expert for all complex leave & ADAAA cases, ensuring thorough evaluation & resolution of workplace accommodation requests.  Provides expert consultation on the interactive process, partnering closely with managers, HR consultants, Legal & Colleague & Labor Relations to ensure compliance with federal, state & local disability laws.  Applies advanced knowledge of ADAAA, FMLA, union contracts, benefits design & organizational policies to guide decision-making & minimize risk.  Supports delivery of specialized HR services within the Service Center, with a strong emphasis on equitable, legally sound leave & ADAAA case management. 

• Manages complex, escalated cases. Reviews documentation & partners with appropriate cross functional teams to resolve cases & minimize exposure & risk.

• Maintains expert knowledge through active involvement in HR networks & user groups, staying informed on legal updates & industry best practices relevant to leave management, including state and union requirements

• Collaborates on reporting & analytics, gathering data to assess performance metrics, identify trends & support decision-making.  Prepares & delivers regular updates to HR leadership & regional management teams.  Leads meetings & webinars delivering to both small & large audiences. 

• Leads or contributes to special projects, such as onboarding for acquired entities, process transformation &  system rollouts, ensuring coordinated communication & timely execution. 

• Supports a culture of confidentiality, compliance & respect, consistently upholding privacy regulations such as HIPPA and internal data protection standards. 

Minimum Qualifications

Must possess a comprehensive knowledge of Human Resources, as normally obtained through a Bachelor's degree in a field requiring analysis, at least four (4) years of progressively more responsible related work experience & / or an equivalent combination of education & experience.

Must possess considerable & in-depth knowledge of benefits & well-being & related payroll laws & regulations (ERISA, HIPAA, FMLA, ADAAA & federal / state / local laws).

Additional Qualifications (nice to have)

Certifications related to Absence Management & / or Human Resources.

Experience working in multiple software / computer systems, such as UKG, Kronos, Workday, Microsoft Teams, Microsoft Office (Word, Excel, PowerPoint) & comfortable learning new systems as needed.

Presentations of data-driven reports. 

Hourly pay ranges: $36.34 - $54.51

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.