• Serves as a point of contact for Relation’s largest, most complex clients • Monitors client questions, provides recommendations in partnership with the National Accounts Account Management Team on appropriate coverage changes and/or contractual requirements • Identifies, researches and provides resolution for standard client issues • Provides support to the National Accounts Account Management team in the remarketing of renewals to ensure a high level of account retention • Creates proposals as directed by the Account Manager • May review policies received from carriers to ensure accuracy to specifications/binders; expedite with insurance carriers needed corrections to policies received, process or prepare (order, follow-up and/or check) endorsements and applications • Facilitates the prompt response from carriers in an effort to work toward a settlement of all claims • Reviews policy audits and verifies their accuracy • Confirms necessary corrections between the client and the carrier are executed at the direction of the National Accounts Account Management team • Proactively communicates with client any significant audit differences • Reviews cancellations and determines reason for cancellation requests with an attempt to save client accounts, as appropriate, while maintaining the company’s financial equity at the direction of the National Accounts Account Management team • Stays abreast of industry information, new products, legislation, coverage and technology to continuously improve knowledge, performance and services to clients