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Role Description

Lumicera Health Services is seeking a Client Accounts Supervisor (Supervisor, Trade Accounts) to join our team! The Supervisor, Trade Accounts provides support and/or leads the client acquisition and/or industry partnership opportunities and retention efforts for assigned business units. This includes the management of strategic industry relationships, implementation of service, and other sales-related initiatives for a variety of client and/or industry partner audiences—current, prospective, and consultant.

• Successfully satisfies the needs of our industry partners through necessary account management and implementation support that results in significant market share and profitability.
• Ensures on-time and quality completion of projects through collaboration with Patient Services, Clinical Services, Enhanced Services, and Trade teams.
• Contributes to departmental goals of improved efficiency and capture of strategic client or partner opportunities through process improvement and competitive positioning.
• May contribute to departmental employee recruiting, development, and retention objectives by supporting training, coaching, and succession planning.

Responsibilities

• Serve as a leader by setting clear team goals/monitoring goal progress and training/mentoring team members.
• Lead a team of 3 or more Trade Client Services Coordinators.
• Ensure daily work output/targets are met accurately and timely, escalating urgent matters appropriately.
• Establish a credible image through business knowledge in presenting, selling, and implementing program-specific business solutions.
• Develop materials for and lead quarterly business reviews (QBRs) for strategic partner accounts.
• Identify and support business needs of prospective customers during the implementation phase.
• Provide program-specific solutions that will result in customer business improvement.
• Cross sell bundled solutions by merging customer strategic objectives with those of Navitus Health Solutions.
• Support management of relationships with Hub Vendors to ensure target goals of programs are met.
• Effectively network and leverage relationships with pharmacy partners to drive results.
• Act as a liaison for customers by recognizing and defining problems and encouraging alternative solutions.
• Support proposal analysts by developing proposal content and repository based on strategic initiatives.
• Daily oversight of the Trade Client Services Coordinator team for timely management of operational needs.
• Support client acquisition and industry partnership opportunities by drafting original, creative, and persuasive responses to RFPs.
• Proficiently understand and develop knowledge of target markets and trends.
• Analyze, evaluate, and present financial impact of proposed opportunities to leadership.
• Participate in the development of marketing strategies for the company’s operating divisions.
• Support development of compelling marketing content and creative design efforts.
• Contribute to improved efficiency and effectiveness, including capturing strategic client opportunities.
• Establish and maintain analytic reports for invoicing clients and collaborate with finance to track payments.
• Work cross-functionally with data and analytics team on required data extracts for manufacturer programs.
• Demonstrate flexibility and ability to work independently and collaboratively.
• Share knowledge to build expertise in others.
• Conduct periodic reviews with clients to understand overall performance of programs.
• Participate in, adhere to, and support compliance, people and culture, and learning programs.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Business Administration or a Communications-related field, or equivalent Account Management experience required.
• Certified Pharmacy Technician (CPhT) preferred.
• 5 years’ experience in a healthcare setting managing clients’ accounts.
• Experience developing and implementing complex winning business strategies with a consultative-sales approach.
• Experience delivering quality outputs in a fast-paced team environment with tight deadlines.
• Strategic business development and project management experience or similar related experience.
• Proficient in PC utilization, including Microsoft products.
• 2+ years of supervisory/management and/or coaching and mentoring experience required.
• Ability to interact cooperatively and respectfully with other employees.

Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance.
• 20 days paid time off.
• 4 weeks paid parental leave.
• 9 paid holidays.
• 401K company match of up to 5% - No vesting requirement.
• Adoption Assistance Program.
• Flexible Spending Account.
• Educational Assistance Plan and Professional Membership assistance.
• Referral Bonus Program – up to $750!

Company Description

Location: Remote, US