Job Description:

Title: Process Improvement Analyst II – Process Excellence
Candidates based in Florida are highly preferred

Fully Remote: Florida, Georgia, North Carolina, South Carolina or Virginia candidates
Required: 2-4 years process analyst, business process management, project management and/or related experience

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations

About the Role: The Process Improvement Analyst II plays a key role in evaluating, redesigning, and enhancing business processes across functional areas. This role supports IOA’s operational excellence by applying process improvement methodologies, conducting research and analysis, and partnering with cross-functional teams to deliver meaningful, measurable improvements. The Analyst II works on initiatives of moderate to high complexity, balancing independent decision-making with collaboration and consultation from senior peers. They contribute to change management efforts, identify optimization opportunities, and ensure process improvements are implemented smoothly and effectively.

Key Responsibilities:

• Process Evaluation & Design: Assess, map, and redesign business processes using established methodologies to enhance quality, efficiency, and consistency.
• Process Improvement Methodologies: Apply techniques such as Lean, Six Sigma, ISO, Agile, or related frameworks to diagnose issues and recommend solutions.
• Data & Root Cause Analysis: Collect, analyze, and interpret data to uncover trends, identify bottlenecks, and validate opportunities for improvement.
• Project Participation & Leadership: Lead or support multiple process improvement initiatives, coordinating tasks and timelines with moderate supervision.
• Cross-Functional Collaboration: Facilitate working sessions with stakeholders across departments to build consensus and ensure alignment throughout improvement efforts.
• Change Management Support: Assist in communicating, implementing, and reinforcing new or updated processes while helping stakeholders adapt effectively.
• Documentation & Workflow Development: Create detailed process documentation, workflows, diagrams, and training materials to support adoption and knowledge transfer.
• Performance Monitoring: Support the development of metrics, dashboards, or monitoring tools to track process effectiveness and sustainability.
• Stakeholder Consultation: Partner with business units to identify improvement opportunities and provide recommendations aligned with organizational goals.
• Training & Presentations: Deliver process-related presentations or training as needed to support project understanding and alignment.
• Quality & Compliance Focus: Engage in quality improvement initiatives and ensure processes meet IOA standards, regulatory requirements, and best practices.
• Risk Awareness: Support process reviews that consider operational risks, ensuring redesigns address compliance and quality implications.
• Process Integration: Assist in integrating updated processes within existing systems and business operations, coordinating with impacted teams.
• Industry & Organizational Knowledge: Maintain awareness of relevant insurance industry processes, trends, and regulatory practices to inform recommendations.
• Team Support & Collaboration: Provide guidance to junior team members when needed and collaborate closely with peers on shared improvements.

Ideal Candidate Qualifications:

• 2–4 years of experience in process analysis, business process management, project management, and/or related operational improvement work.
• Bachelor’s degree (preferred) OR a combination of training, certifications, and experience that provides equivalent knowledge.
• Demonstrated proficiency with at least one improvement or project methodology (e.g., Lean, Six Sigma, ISO, Agile, ADKAR, PMP).
• Strong analytical and problem‑solving skills with the ability to evaluate complex workflows and propose practical, scalable solutions.
• Effective communication skills with the ability to tailor messaging to various roles and levels across the organization.
• Proven ability to collaborate with cross‑functional teams, facilitate discussions, and build consensus.
• Strong organizational and time‑management skills, with experience coordinating multiple initiatives simultaneously.
• Solid understanding of business operations, process workflows, and insurance industry concepts preferred.

What We Offer:

• Highly competitive pay rate based on relevant work experience.
• Compensation for travel and mileage.
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

What to Expect (Application Process):

• 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is $70,000.00 to $85,000.00 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.