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Role Description

This is an exciting career opportunity at a dynamic growth-stage company. In this role, you will lead high-value B2B client relationships, serving as a strategic partner and advocate for Headspace’s largest clients. You will act as a strategic partner and advocate for our largest clients, ensuring they gain maximum value from Headspace’s mental health platform while driving measurable impact for their organizations.

• Function as the strategic lead for Strategic clients, conveying and delivering Headspace’s value while building strong, referenceable relationships.
• Develop a deep understanding of each client’s business needs, strategic priorities, and challenges, helping them succeed with Headspace.
• Build impactful relationships with C-suite and senior stakeholders, thoughtfully guiding the segment and identifying opportunities for growth.
• Navigate multi-stakeholder environments, managing relationships with consultants, brokers, and other third-party entities alongside internal sponsors.
• Independently develop and execute strategic account plans that align with client business objectives, retention goals, and Headspace’s growth strategy.
• Lead cross-functional workstreams related to key client initiatives, aligning internal teams around roadmap needs, reporting, and client engagement strategy.
• Conduct regular strategic business reviews (e.g., Quarterly Business Reviews) to demonstrate the ongoing value and ROI of our solutions.
• Leverage data and analytics to provide meaningful insights, track key performance indicators (KPIs), and inform client strategy.
• Advocate for client needs across internal teams, ensuring timely resolution of escalations and a seamless, coordinated client experience.
• Own and drive commercial outcomes, including renewals, revenue retention, and growth opportunities through upsells.
• Identify and mitigate risks to client satisfaction and retention, developing and executing proactive mitigation plans.
• Partner cross-functionally with product, clinical, operations, and support teams to deliver coordinated, high-quality service.
• Gather and synthesize client feedback to inform product development and service improvements.
• Maintain client-related documentation in all appropriate systems, including Salesforce.com.
• Travel to meet with clients (10–20%).

Qualifications

• 6-8+ years of experience in a strategic client-facing role, such as Strategic Account Management, Customer Success, or Relationship Management.
• Experience with Employee Assistance Programs (EAPs) required.
• Proven experience managing a portfolio of large, complex accounts (25,000+ employees and/or $1M+ in recurring revenue).
• Demonstrated track record of consistently meeting or exceeding revenue retention and growth targets.
• Strong business acumen and analytical skills, with the ability to use data to tell a compelling story and demonstrate ROI.
• Deep understanding of the mental health landscape, including industry trends and payment models.
• Exceptional communication and presentation skills, with the ability to articulate complex concepts and value propositions to a variety of stakeholders, including C-level executives.
• High emotional intelligence and experience navigating sensitive, high-stakes client conversations with professionalism and strategic insight.
• A confident, proactive self-starter who is comfortable “rolling up their sleeves” to figure things out in a fast-paced, growth environment.

Requirements

• Location: Remote in the US and Hybrid for San Francisco (SF). Candidates must permanently reside in the US full-time.
• For candidates with a primary residence in the greater SF area, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week.

Benefits

• The anticipated new hire base salary range for this full-time position is $101,300-$120,000 + quarterly variable.
• The annual on-target earnings for this role is $126,625-$150,000 (at 100% quota attainment) + equity + benefits.
• Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States.
• At Headspace, base salary is but one component of our Total Rewards package, which includes:
• Stock awards
• Comprehensive healthcare coverage
• Monthly wellness stipend
• Retirement savings match
• Lifetime Headspace membership
• Generous parental leave
• And more.