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Role Description

Join our growing team in Hamilton, Ohio, where you’ll build lasting client relationships, provide tailored solutions, and grow your career in a supportive environment. This is a Full-Time Entry-Level Position – Customer Service Experience Wanted!

Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking a full-time Customer Care Specialist with soft sales experience to join our growing team!

Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families.

Qualifications

• An advocate – You care deeply about the customer experience and stop at nothing to deliver value.
• A creative problem solver – You can think outside the box and find the best solution using available tools.
• A wordsmith – You’re clear, concise, and approachable in both written and verbal communication.
• A helper – You’re patient and understanding, committed to creating positive interactions.
• An organized multitasker – You juggle tasks with ease and maintain high productivity.
• A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed.

Requirements

• Excellent written and verbal communication skills.
• Commitment to working hard to grow.
• A customer-first mindset with a strong desire to assist others.
• Previous customer service or soft sales experience is a plus.
• Comfort with live chat, email communication, and CRM platforms.
• Ability to learn quickly, stay organized, and handle multiple priorities.
• A positive attitude and a growth mindset – we value coachability over perfection!

Benefits

• Weekly pay plus performance-based bonuses.
• Health, life, and retirement benefits.
• Merit-based promotions and opportunities for advancement into leadership roles.
• A supportive, team-oriented culture that values your growth.