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Role Description

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork.

The Information Technology Service Management (ITSM) Engineer will be responsible for managing the full life cycle of major enhancements, as well as the creation of new solutions to support the ITSM team’s process improvement, user experience enhancement, and automation efforts. The position will work with internal DES customers to identify opportunities for process improvement based on established business needs to then design and implement relevant solutions that meet requirements supporting those business needs.

This position is available for remote work on a full-time basis within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces.

Qualifications

• Bachelor’s degree OR 8 or more years of extensive experience in programming, analysis, change management, and release management (or equivalent experience).
• Candidates have or meet the requirements to obtain prior to their first day of employment, a valid Level One Arizona fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.

Requirements

• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

Benefits

• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance
• Tuition Reimbursement
• Participation in the Arizona State Retirement System (ASRS)
• 10 paid holidays per year
• Stipend Opportunities
• Infant at Work Program
• RideShare and Public Transit Subsidy
• Affordable Medical, Dental, and Vision
• Life and Disability Insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Contact Us

For questions about this career opportunity, please contact us at (602) 542-3809 or email OODHRstaffing@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Shannon Anguiano by calling or texting at 480-876-0851 or ShannonAnguiano@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.