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Role Description

This job, and the team at Instinct, is remote. As a QA Lead, you will play a key role in testing modern veterinary software that serves thousands of users in animal hospitals across the globe. Those in this role often take ownership of test plan creation and execution, and have the ability to provide feedback on software quality and product development. You will work closely and provide leadership to a small, cross-functional, highly-collaborative team to deliver quality software that solves real problems for our customers. Our teams have a deep understanding of their domains and work to deliver value with minimal overhead. We prize excellence, creativity, and accountability and in return provide autonomy and an environment to do your best work.

What You’ll Do

• Own the QA lifecycle of software projects from scoping to release
• Lead and mentor other QA Analysts
• Design, implement, and execute test plans and test cases for Instinct's software products, ensuring functionality, performance, and reliability.
• Collaborate with your team to understand requirements and ensure quality is built into every stage of the development lifecycle
• Identify, document, and track bugs and defects using tracking tools, providing clear and actionable feedback to the development team
• Conduct manual testing as necessary, focusing on critical paths and edge cases to ensure software meets high-quality standards
• Develop and maintain test plans to support regression, functional, and integration testing
• Analyze testing outcomes and generate reports to communicate results to stakeholders, recommending process improvements where applicable
• Research reported customer issues
• Stay current with QA best practices and tools to continuously enhance the testing process and product quality.

Qualifications

• Experience testing modern SaaS applications
• Experience with bug tracking tools such as Jira or equivalent.
• Familiarity with APIs and tools like Postman for API testing.
• Ability to think critically and test edge cases, ensuring software works seamlessly in all scenarios
• Strong analytical skills to identify root causes of defects
• Team-first attitude, including a strong desire to collaborate with your teammates and strive for excellence in software delivery
• Strong communication skills in a remote work environment
• Commitment to quality driven by empathy for our customers and their patients
• Detail-oriented and organized in your work

Requirements

• Basic knowledge of programming languages to write and troubleshoot test scripts
• Working knowledge of SQL for data analysis and database navigation
• Experience using AWS to build, deploy and troubleshoot applications

Benefits

• We offer a supportive and caring work environment.
• We are transparent, open, honest, and empathic, both internally and externally.
• We pay our team well.
• We offer medical, dental and vision benefits and 401K with match.
• We give our team owner-like flexibility over work and time-off, including time to innovate and Flow State Fridays.
• We offer a generous stipend that can be used for almost anything to allow you to bring your best self to work.
• We provide all-expense-paid time throughout the year together, including at our annual retreat.
• The compensation range for this role is $110,000 - $150,000. Actual compensation will be determined through a variety of factors including the candidate's skills, qualifications, and experience.

Company Description

Instinct Science is at the forefront of veterinary innovation, comprised of world-class tools that have served our industry for decades: easy-to-use veterinary practice software (Instinct EMR), an essential resource for expanding your knowledge and skills (Clinician’s Brief), clinical and pharmaceutical decision support (Standards of Care & Plumb’s), and an AI scribing platform (ScribbleVet). Combined, Instinct Science offers an ecosystem that veterinarians rely on for every aspect and stage of their careers.

At Instinct Science, we believe in leading with compassion. Our team, our customers, and their patients and clients are the foundation of everything we do. Our culture is guided by our U.C.A.R.E. values, which serve as our daily compass:

• Urgency: We move with speed because our mission is too important to wait.
• Customer First: We’re our customers’ (and this profession’s) biggest fans.
• Act with Grace, Not Teeth: We treat people with kindness, humor, humility, and assume good intent.
• Right Things, Right Reasons: We take ownership of all tasks, big and small.
• Excellence is in our DNA: We hold ourselves and each other to high standards.