Innovation at the Pace of Need™
Project Manager – Genesys CX Training & Adoption
Location
United States
Posted
17 hours ago
Salary
Not specified
Job Description
Role Description
LMI is seeking a Project Manager to lead enterprise supplemental training and adoption support for the VA deployment of Genesys Cloud CX across 65+ contact centers. This position is remote.
- Lead governance, migration alignment, enterprise reporting, and synchronized curriculum development.
- Oversee training delivery and adoption reinforcement.
- Remote work is acceptable with flexibility to go into the office based on client’s request.
Qualifications
- 6+ years leading federal IT or contact center modernization programs.
- 3+ years managing multi-disciplinary teams.
- Bachelor’s degree required.
- Experience supporting VA strongly preferred.
- PMP certification preferred.
- Experience with enterprise contact center platforms.
Requirements
- Security clearance: Public Trust (VA)
- Target Salary Range: $130,000 - 170,000
Benefits
- The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation.
- Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.
Job Requirements
- 6+ years leading federal IT or contact center modernization programs.
- 3+ years managing multi-disciplinary teams.
- Bachelor’s degree required.
- Experience supporting VA strongly preferred.
- PMP certification preferred.
- Experience with enterprise contact center platforms.
- Security clearance: Public Trust (VA)
- Target Salary Range: $130,000 - 170,000
Benefits
- The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation.
- Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.
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