• Maintain and continuously update the Operations Portfolio, ensuring all projects, initiatives, and process improvements are accurately tracked and documented. • Lead the development, implementation, and ongoing enhancement of dashboard reporting solutions to support operational visibility and strategic decision-making across FACTS Operations. • Track and forecast trends through developing regular reports and visualizations. • Interpret data and analyze for trends, correlations, and other key characteristics. • Create and present materials and reports designed to aid or support business decisions. • Provided strategic recommendations for improving processes, efficiencies, and policies based on findings supported by research and data analysis. • Organize and facilitate external communications. • Facilitate conversation to identify areas of improvement and define policies. • Commitment to continued learning and implementation of new tools to maximize reporting capabilities. • Identify, participate in, and facilitate projects. • Communicate between Operations Departments, as well as other NBS Departments. • Ensure data integrity by identifying and performing regular audits in various platforms, including the FACTS CRM. • Evaluate and lead projects to drive implementation of technology and AI tools.