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Role Description

Reporting to the IT Project Manager, the Program Manager is an important role in implementing the technology strategy throughout ECS. This individual will manage processes related to establishing and standardizing the technology stack across 50+ Operating Companies in ECS. Working with IT and Operational leadership, the Program Manager ensures technology is identified, reviewed, and implemented in as standard a way as possible across multiple environments. As new technology and applications are requested, the Program Manager is responsible for ensuring complete Security, Legal, and API reviews are performed and documented.

This position is based in McLean, Virginia. However, candidates in other locations and meeting the requirements below may be considered.

Compensation Range: $94,000 - $124,000. This position is bonus eligible.

Essential Duties & Responsibilities

• Deliver excellent support to ECS Operating Companies through exceptional customer service.
• Provide guidance to ECS and to ECS Operating Companies selecting new technologies.
• Manage the end-to-end software intake and the software review process for multiple technologies across multiple Operating Companies simultaneously.
• Evaluate proposed software solutions against approved enterprise platforms, architectures, and standards.
• Collect and prepare required security, privacy, risk, and legal documentation for software reviews.
• Make decisions related to standardization across vendor contracts.
• Provide support to all software review participants as needed.
• Facilitate review meetings as needed.
• Act as a liaison between technical and non-technical stakeholders.
• Ensure that both ECS and EMCOR standards are met in all reviews.
• Document details of software integrations and API usage.
• Manage all software, quote, and SOW reviews ensuring accurate tracking and auditability.
• Ensure all documents are executed in accordance with ECS and EMCOR standards.
• Validate contractual scope, deliverables, and references prior to execution or renewal.

Qualifications

• Five (5) years of user support experience, preferably in a construction or engineering organization.
• Demonstrated experience working on multiple deadlines.
• Experience with requirements gathering and analysis.
• Ability to work effectively both independently and in teams.
• Ability to communicate effectively at all levels.
• Ability to travel as business need arises.
• Ability to understand and follow Corporate Security & IT policies.

Requirements

• Outstanding customer service.
• Expert time management as multiple, and sometimes conflicting, deadlines exist.
• Must be able to learn and explain the functionality of many different software packages.
• Detail oriented; some contract review is required.
• Exceptional communication skills, written and oral; capable of leading meetings in a professional manner.
• Able to work with technical teams as well as operational teams.
• Proactive change agent skills with competent follow through.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk and hear; and requires working at a computer (reading and keying) for extended periods of time.
• This role requires communicating verbally and in writing one on one, in small groups, as well as presenting to larger groups of employees.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may expect to work in a typical office environment.