Client Service Representative – Operations
Location
United States
Posted
5 days ago
Salary
$33.3K / year
Job Description
Job Requirements
- High School Diploma/GED, required
- One (1) year of customer service experience, required
- Ability to hard line internet into computer equipment provided, required
- Internet upload speed of 5 mbps and download of 25 mbps, required (verified at onboarding)
- Ability to adhere to strict schedule with ability to adapt to schedule changes, as schedules are subject to change, required
- Prior experience in a fast-paced in-bound call center environment, preferred
- HIPAA compliant room, required (verified at onboarding)
- Prior experience in the healthcare industry (i.e., prior authorizations, patient care, CPT codes, etc.), preferred
- Ability to read clinical terminology with high levels of proficiency
- Ability to work efficiently in a fast-paced, high call volume, performance driven Contact Center
- MS Outlook and Windows proficiency
- Ability to work on dual monitors and navigate multiple software applications simultaneously
- Strong time management skills
- Highly skilled at delivering client and customer satisfaction
- Must possess strong verbal and written communication skills
Benefits
- Medical, dental, and vision insurance
- Paid time off (PTO), holidays, and sick leave
- 401(k) with company match or other retirement plan
- Life and AD&D Insurance
- Employee Assistance Program
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