• Proactively demonstrate the value of design, help drive feature requirements and ensure deliverables support both user needs and healthcare business goals • Build relationships and collaborate closely with Product, Business, and Engineering partners to drive alignment, accountability, and efficiency across the team • Ensure user-centricity early in the design process, validating requirements through discovery of user needs, pain points, and mental models • Drive early alignment on solution direction through user flows, low-fidelity sketches, and test-and-learn cycles • Define and maintain information architecture for digital solutions, and ensure consistency across solutions serving similar user audiences • Create and deliver detailed designs and prototypes that support end-to-end user journeys • Collaborate closely with engineering teams to ensure the accuracy and quality of UI development • Lead and deliver on moderated usability studies, ensuring unbiased, measurable research goals and outcomes • Incorporate inclusive design thinking into all elements of the design process, including annotating designs for enterprise accessibility guidelines • Support team-level work planning, and help align with Product and Engineering partners on scope, prioritization, and timelines • Provide coaching and support to junior designers, modeling design best practices and delivery discipline • Communicate progress, risks, and outcomes to senior leaders and stakeholders with clarity and accountability