AR Operations Manager
Location
United States
Posted
13 days ago
Salary
$95K - $110K / year
No structured requirement data.
Job Description
Individual applicants residing in the US only
About the role
We’re hiring an AR Operations Manager to build and run a disciplined, scalable invoice-to-cash system. Your mission is to make collections predictable and measurable—ensuring every invoice has a clear owner, status, next action, and escalation path.
You’ll serve as a hands-on player/coach, managing one AR/Collections Representative while directly owning collections execution, dispute workflows, reporting, and process design. This role turns AR into a structured, data-driven function that improves DSO, aging, and cash predictability as the business scales.
What you'll do
- Build and maintain an accurate AR tracking system with clear ownership, status, and next action for every invoice.
- Ensure all accounts include correct contacts, terms, dispute status, promised payment dates, and follow-up notes.
- Keep AR aging clean and accurate; resolve discrepancies, credits, and stale balances.
- Run daily and weekly collections activities across aging buckets
- Segment accounts by balance size, customer tier, payment method, and risk
- Conduct consistent outreach via email and phone and document all activity
- Track promised payments and escalate missed commitments
- Manage dispute intake, routing, and resolution in partnership with Customer Success, Billing, RevOps, and Sales
- Define and enforce escalation timelines and account action policies
- Prepare weekly AR reporting, including DSO, aging trends, collections effectiveness, dispute cycle time, and cash forecast
Qualifications
- 5+ years in AR, Collections, or Order-to-Cash in a fast-paced environment
- Proven results improving DSO, aging, and recovery rates
- Strong process management, including SLAs, queue oversight, and documentation
- Comfortable with accounting, billing, and CRM systems
- Skilled at managing disputes and collections professionally
- SaaS/subscription billing or AR automation experience in Stripe (preferred)
Why Join Us
- Competitive pay + health, dental, vision, 401(k), and life insurance
- Remote-first and flexible work culture
- Clear path for career growth in a fast-growing firm
- Modern tech stack and automation-first mindset
- Supportive, collaborative team with strong systems and documentation
Job Requirements
- 5+ years in AR, Collections, or Order-to-Cash in a fast-paced environment.
- Proven results improving DSO, aging, and recovery rates.
- Strong process management, including SLAs, queue oversight, and documentation.
- Comfortable with accounting, billing, and CRM systems.
- Skilled at managing disputes and collections professionally.
- SaaS/subscription billing or AR automation experience in Stripe (preferred).
Benefits
- Competitive pay + health, dental, vision, 401(k), and life insurance.
- Remote-first and flexible work culture.
- Clear path for career growth in a fast-growing firm.
- Modern tech stack and automation-first mindset.
- Supportive, collaborative team with strong systems and documentation.
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