Complex Care Navigator RN

Location: Remote (must be located in Houston, TX)

*Bi-lingual in Spanish preferred**

Who We Are

Tuesday Health launched in 2023 to deliver compassionate, supportive care for patients and caregivers navigating serious illness. We believe that each patient's journey is unique. As such, we deliver member-directed, whole-person care to seriously ill patients in our program, using leading edge supportive care models, including appropriate transitions to hospice when the time is right. This results in dramatically improved quality of life for members and their caregivers, and a meaningful reduction in unproductive medical spend. Our overall mission is to transform serious illness and end-of-life care; our team believes deeply in this mission and puts our members first in all that we do.

The Role

The Complex Care Navigator RN is a vital leader in delivering comprehensive, person-centered care to individuals with serious illness. This role involves administering and interpreting a variety of assessments and screening tools to identify and prioritize member needs. As a key member of the multidisciplinary team, the RN is responsible for developing individualized care plans and leading care coordination efforts through active participation in internal and joint rounds. Utilizing Tuesday Health’s electronic systems and tools, the RN ensures a streamlined, technology-enabled approach to care. Central to this role is building strong, empathetic relationships with members, driving collaboration and transforming the member experience.

Key responsibilities of this role may include:

• Administer multiple assessments and screening tools within the clinical model at different times throughout the care timeline
• Interpret responses to assessments and screening tools and support prioritization of need based on responses
• Be accountable for care plan development within the multidisciplinary care team
• Lead in internal and joint rounds to ensure the member experience is optimal and coordinated
• Learn the Tuesday Health electronic systems, tools, technology, to deliver a coordinated approach to ensure the members have a unique experience
• Build a strong, trusting relationship with every member, where listening and empathy are the foundation of every interaction
• Serve as the quarterback of the multidisciplinary team transforming care for members with serious illness

A strong candidate will demonstrate the following:

• Active and unrestricted Registered Nurse license in the State of Texas without any board action
• Experience in clinical/medical setting preferred
• Experience in a multi-disciplinary care model working across network providers, health plan care management support, and employed clinicians
• Strong communication and organization skills
• Ability to multitask and work under pressure without sacrificing a positive member experience
• Ability to know when to escalate and potentially act professionally in an emergent situation
• Strong technical skills to navigate different documentation systems and tools; as well as ability to learn new systems as the company grows and evolves
• Strong written skills
• Ability to drive during daytime, nighttime, or inclement weather
• Valid driver's license with safe driving record
• State minimum automobile insurance coverage
• Comfort with change and ambiguity; you understand that rapid changes to the business, strategy, organization, and priorities will come with rapid evolution of our business
• Bi-lingual in Spanish preferred

What We Offer

• Competitive compensation, reflecting our commitment to attracting, retaining, and motivating the best talent in the industry
• Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match, etc.
• Remote work with multiple onsite sessions each year to maximize collaboration and team building
• A dynamic and inclusive team environment where you can lean on your teammates, offer candid feedback, bring your true self to work each day, and deliver tremendous impact while having fun along the way
• Meaningful work each day; we care deeply about our mission, our patients, and each other

If you are passionate about improving the quality of care for seriously ill individuals and their caregivers through innovative solutions, we would love to hear from you. Please apply by sending your resume and cover letter to careers@tuesdayhealth.com.

Tuesday Health seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. Tuesday Health is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.