• Assist in gathering and documenting business requirements from stakeholders, with emphasis on insurance operations and processes • Support analysis of current business processes and systems in the insurance domain to identify improvement opportunities • Help prepare project documentation, including process flows and user guides • Participate in meetings with IT and business teams to observe and contribute to solution development for insurance-related initiatives • Assist with user acceptance testing and training activities for internal insurance systems and applications • Prepare basic reports and presentations for management, highlighting findings and recommendations relevant to insurance business needs • Learn and apply company policies, regulatory requirements, and best practices in business systems, with a focus on insurance industry standards and compliance • Engage in professional development and training activities as assigned, including exposure to insurance-specific technologies and terminology