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Customer Experience and Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

Not specified

Spanish

Job Description

• Respond to incoming inquiries via email and occasional calls, providing clear, timely, and helpful solutions. • Proactively follow up with users to ensure they understand the platform and feel confident using it. • Identify friction points, recurring issues, or at-risk behaviors and address them before they escalate. • Handle support requests professionally, ensuring every customer interaction is positive and effective. • Build and maintain long-term customer relationships through consistent communication and reliable follow-up. • Coordinate with internal teams when issues require technical review or escalation. • Ensure customers always know who to contact and feel genuinely supported throughout their experience. • Resolve issues quickly and professionally while maintaining high customer experience standards. • Help customers develop comfort and fluency with the product, increasing satisfaction and long-term usage.

Job Requirements

  • Experience in customer support, customer success, or account management.
  • Clear, friendly, and empathetic communication skills.
  • Ability to work independently with flexible hours.
  • Experience in fintech, real estate, or SaaS platforms (preferred).
  • Familiarity with CRM tools (HubSpot or similar).
  • Comfort using AI tools for organization and productivity.

Benefits

  • Fully remote

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