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Role Description

Provides financial case management for patients and their families. Evaluates and coordinates a variety of options for managing personal finances to ensure patient's ability to pay for medical services provided.

• Interviews patients or responsible person/agency to obtain insurance information, arrange methods of payment, recover outstanding balances, and prescreen for ability to pay.
• Provides counseling to patient and family regarding available financial resources and assistance.
• Advises applicants for uncompensated care and public assistance on procedures for participation in existing programs.
• Assists or refers patients to appropriate resources for assistance in completion and submission of applications for public assistance or uncompensated care.
• Performs a variety of functions including, but not limited to:
  • Account follow up
  • Phone queue management
  • Insurance and general billing requirements
  • Registration
  • Answering inquiries
  • Resolving problems
  • Interacting with the patient, authorized representative, county assistance office, insurance company, attorney, and others to achieve payment or resolution of accounts in accordance with current government and payer regulations.
• Represents the company in a professional manner using excellent customer service practices, adherence to policies and standards of work in the performance of all duties.
• This position may offer the option to work from home.

Company Description

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland.

• Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation.
• With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions.
• Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.