• Assist in establishing a deep understanding of customer and business needs, aligning solutions with strategic goals and objectives. • Facilitate the implementation of governance/delivery operating models and ensure adherence to client satisfaction metrics. • Support team members in envisioning, developing, and delivering transformative opportunities with clients. • Collaborate with to provide leadership and strategic guidance in executing roadmaps for strategic accounts. • Monitor and adjust engagements as necessary, leveraging feedback mechanisms to drive improvements for delivery teams. • Partner with Sales to drive value through solution delivery and identify land and expand opportunities.