This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Director of Subcontractors provides strategic leadership and end-to-end oversight for all external partner engagements. This role is responsible for the entire subcontracting lifecycle—from vetting and price negotiation to project delivery and performance auditing. This is a remote position that could be located anywhere within our customer footprint.

The primary focus of this position is managing partners who provide:

• Field Service Support (Maintenance & Break-Fix)
• IST (Installation & Integration) services

You will ensure all partners align with Wittenbach Business Systems (WBS) quality standards, budgetary goals, and delivery timelines.

Key Responsibilities

• Strategic Lifecycle Management:
  • Lead the vetting, onboarding, and contract negotiation for all subcontractors, ensuring competitive pricing and robust service level agreements (SLAs).
• IST & Service Delivery:
  • Oversee the execution of Installation and Integration (IST) work—the core focus of this role—alongside ongoing field maintenance and break-fix services.
• Operational Integration:
  • Seamlessly integrate subcontractor teams into WBS internal workflows, including communication protocols, dispatch systems, and monitoring tools.
• Accountability & Governance:
  • Define clear roles, responsibilities, and assignments for external partners; conduct regular performance audits to ensure compliance and high-quality outcomes.
• Cross-Functional Leadership:
  • Provide management oversight to ensure external labor meets the demands of both the Service and Sales departments, maintaining a unified standard of excellence.

Requirements

• Subcontractor Selection:
  • Identify and evaluate potential subcontractors based on their qualifications, experience, and financial stability.
  • Negotiate favorable terms and conditions for subcontracting agreements.
  • Conduct due diligence to mitigate risks and ensure compliance with company standards.
• Contract Management:
  • Review and manage subcontracting agreements to ensure they align with project or service requirements and company policies.
  • Monitor subcontractor performance against contractual obligations and address any discrepancies or issues.
  • Manage change orders, claims, and disputes related to subcontracting agreements.
• Performance & Operational Oversight:
  • KPI Framework & Metrics: Establish and refine Key Performance Indicators (KPIs) to rigorously track subcontractor progress, service quality, and contract compliance.
  • Field Audits & Quality Assurance: Conduct strategic site visits and inspections to assess workmanship firsthand, identifying performance gaps and implementing corrective action plans.
  • Service Level Management: Monitor and drive critical service metrics, including On-Time PM (Preventative Maintenance) performance, Aging Call resolution, and first-time fix rates.
  • Continuous Improvement: Provide high-level feedback and technical support to partners, ensuring all subcontracted work aligns with project objectives and WBS brand standards.
  • Escalation & Governance: Define clear oversight protocols and designate Points of Contact (POCs) for technical and operational escalations to ensure rapid issue resolution.
• Risk Management:
  • Identify and assess potential risks associated with subcontracting activities.
  • Develop and implement risk mitigation strategies to minimize negative impacts.
  • Manage insurance requirements and claims related to subcontractor activities.
• Safety and Compliance:
  • Ensure subcontractors adhere to all safety regulations and company policies.
  • Conduct safety inspections and training programs for subcontractors.
  • Monitor compliance with environmental regulations and industry standards.
• Financial Management:
  • Manage subcontractor payments and invoices to ensure timely and accurate processing.
  • Monitor subcontractor financial health to assess their ability to fulfill contractual obligations.
• Relationship Management:
  • Build and maintain positive relationships with subcontractors and their representatives.
  • Resolve disputes and conflicts in a professional and timely manner.
  • Identify high performing subcontractors as potential targets for corporate acquisition.
• Communication and Collaboration:
  • Stakeholder Synergy: Maintain proactive, open communication with subcontractors, project managers, and internal stakeholders to ensure seamless project execution and alignment on deliverables.
  • Operational Oversight: Drive daily field service operations with a focus on consistent quality control and high-efficiency project delivery.
  • Structured Accountability: Establish and enforce clear communication protocols, escalation paths, and accountability standards within the field management structure and the Subcontractor Department.
  • Cross-Functional Alignment: Act as the primary liaison between field teams and management to resolve bottlenecks and ensure adherence to company performance standards.

Qualifications

• Bachelor's degree in construction management, engineering, or a related field, preferred.
• Minimum of 5 years of experience in subcontracting management or a similar role.
• At least 5–7 years in a senior management role (e.g., Senior Project Manager, Regional Operations Manager, or Head of Procurement).
• Proven track record of managing high-value subcontracts from "Request for Proposal" (RFP) through to "Close-out."

Physical Functions

• Sedentary Work: Most of the time involves sitting, with occasional standing or walking.
• Fine Manual Dexterity: Ability to use fingers and hands to manipulate small objects, such as using a computer or writing.
• Near Vision: Ability to see objects within a close distance, such as reading documents or using a computer.

Mental Functions

• Complex Problem Solving: Ability to identify, analyze, and solve complex problems related to subcontracting agreements, performance management, and risk mitigation.
• Critical Thinking: Ability to evaluate information, analyze options, and make informed decisions.
• Decision Making: Ability to make sound judgments and choices, often under pressure or with limited information.
• Active Listening: Ability to pay close attention to what others are saying and understand the implications of their messages.
• Persuasion: Ability to influence others through verbal and nonverbal communication to achieve desired outcomes.
• Negotiation: Ability to negotiate contracts, resolve disputes, and reach mutually beneficial agreements with subcontractors.
• Coordination: Ability to adjust actions to accomplish tasks efficiently and effectively.
• Multitasking: Ability to manage multiple subcontracting relationships and projects simultaneously.
• Stress Tolerance: Ability to withstand stressful situations, such as dealing with contract disputes or performance issues.

Environmental Functions

• Office Environment: Typically works in an office setting, with exposure to computers, printers, and other office equipment.
• Field Work: Need to visit subcontractor sites, which could involve exposure to various environmental conditions (e.g., temperature extremes, noise, hazardous materials).
• Driving: Must be able to drive a vehicle for extended periods of time, up to 8 hours per day, consistently.
• Travel: May be required to travel to different locations for meetings, site visits, or training. Must be able to travel overnight, including flights and overnight hotel stays up to 40% of the time.

Benefits

• Health Insurance: Medical, dental, and vision coverage.
• Financial Protection: Identity theft protection and voluntary life insurance.
• Time Off: Generous PTO starting up to 120 hours after 30 days of employment, plus paid holidays (including your birthday).
• Employee Support: Access to the Employee Assistance Program and Employee Assistance Fund.
• Retirement Savings: 401(k) retirement plan with employer match.
• Flexible Spending: Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Life Insurance: Employer-paid life insurance, short-term disability, and long-term disability.
• Professional Development: Paid training opportunities and Education Assistance Program.
• Referral Bonus: Earn up to $5,000 for referring new employees.