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Role Description

The Senior Engineer, Cloud is responsible for engineering and maintaining complex cloud environments. This role is responsible for delivering complex, highly secure, high-performance, scalable, cloud-first/cloud-native solutions that meet or exceed RTO/RPO requirements. The Senior Engineer’s role includes developing, implementing, and maintaining cloud platform tools that are fundamental to the operation of the cloud team. Other responsibilities include:

• Disaster recovery and business continuity
• Cost optimization
• Security and compliance remediation
• Performance monitoring
• Vendor engagement

Responsibilities

• Operations:
  • Function as an advanced technical resource for the Cloud Services environment, overseeing daily activities, governance, operationalization, and cost management of cloud platforms.
  • Develop and maintain tools that support the operation of cloud platforms (i.e., cloud patching, cloud migration, infrastructure as code provisioning, and configuration management).
  • Identify and implement cost-optimization changes related to rightsizing, the uptime scheduler, and environment cleanup.
  • Manage the day-to-day activities of the cloud environment.
• Cloud Projects:
  • Take a lead role with application development teams and on cloud solutions projects to execute infrastructure pipelines and implement cloud best practices.
  • Implement and manage cloud resources to ensure seamless integration with existing systems.
  • Implement automation tools and frameworks (e.g., Terraform, Ansible) to streamline deployment processes and improve operational efficiency.
  • Provide cost estimates for labor, hardware, software, and other project planning needs.
  • Ensure proper transition to the support team following the acceptance to run process.
• Compliance and Security:
  • Ensure that cloud systems adhere to best practices, security policies, and compliance requirements.
  • Ensure security vulnerabilities are remediated in cloud environments.
  • Assist with the definition of governance standards and ensure they are implemented across cloud resources.
  • Assist with Disaster Recovery and Business continuity planning, testing, and execution.
• Monitoring and Troubleshooting:
  • Collaborate with the managed services provider to proactively monitor cloud environments for performance, availability, and security issues, and ensure incidents are resolved promptly.
  • Provide technical leadership and oversee troubleshooting and problem resolution as needed.
  • Communicate significant problems or issues to management.
  • Regularly assess current systems and recommend improvements.
• Performs other duties as assigned.

Qualifications

• 5+ years Required as a cloud engineer, providing support and solutions, preferably with AWS, Azure, or Google Cloud Platform.
• Experience designing distributed, highly available, fault-tolerant systems in multi-cloud environments across geographically distributed data centers.
• Experience implementing and supporting client-server technologies (on-prem data centers or hybrid cloud).
• Using industry-standard DevOps tools (Git, Jenkins, Tekton, Chef, Spinnaker, HashiCorp Vault, Terraform, Grafana, etc.).
• Experience in ITIL and IT project management via various SDLCs (i.e. Agile, Waterfall, Hybrid, etc.).
• Participating in cross-functional technology teams.
• 5+ years Preferred using IaC Provisioning tools (Terraform, AWS Cloudformation, Azure RM, GCP Cloud Build, etc.).
• 1+ years Preferred in the cruise and/or travel industry.
• Requires an in-depth understanding of the provided architecture designs and the automation and support of the organization’s cloud infrastructure.
• Strong foundation in client-server technology and strong knowledge of multi-cloud solutions.
• Scripting or development knowledge with common coding frameworks.
• Ability to think strategically and a demonstrated vision for future trends.
• Ability to think critically, problem solve creatively and perform root cause analysis.
• Flexibility to adjust to changing priorities and deadlines.
• Good analytical skills and attention to detail with a strong business sense.
• Ability to manage tight deadlines, prioritize workload, and achieve effective results.
• Ability to write comprehensive and concise technical communications (i.e. email, reports, presentations) to be consumed by non-technical individuals.
• Ability to create PowerPoint presentations that are informative and engaging and deliver them to various audiences, including management.
• Very good communication, team building, conflict management, and organizational skills.
• Proven track record of working collaboratively with cross-functional teams to achieve common goals and drive results.
• Proficiency in MS Office.
• Ability to quickly learn new technologies and concepts.

Benefits

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off:
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Other Benefits:
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement