The #1 Fuel App for Trucking. Get instant diesel discounts at truck stops nationwide.
Customer Support Specialist, Bilingual
Location
United States
Posted
3 days ago
Salary
$23 - $27 / hour
Job Description
Job Requirements
- 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments
- Bilingual: Fluency in both English and Spanish
- Proficient with support tools like Zendesk or similar ticketing systems
- Customer-first mindset with a genuine passion for delivering exceptional service
- Excellent communication skills, both verbal and written
- Thrives in fast-paced environment—you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach
Benefits
- Competitive pay and equity in a high-growth startup
- Multiple health benefit options
- Paid Time Off
- 401(k) matching
- Opportunities and support for major career growth
- Annual Company offsite event (Mudfest!)
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Senior Customer Service Representative
TTECCustomer experience obsessed. Powered by people + technology.
Senior Customer Service Representative handling escalated calls for TTEC
Consumer Loan Closing Support Specialist providing operational support in real estate transactions
Bilingual Customer Care Representative handling customer inquiries for Assurant
Patient Coverage Rep
American Addiction CentersAdvocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina. Services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies. Wake Forest University School of Medicine serves as the academic core of the enterprise. Nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Employs 155,000 teammates across 69 hospitals and over 1,000 care locations. Offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
The role involves receiving calls from patients and team members to perform and update coverage information within Electronic Health Records (EHR) to ensure accuracy for claim initiation. Responsibilities also include reviewing eligibility transactions, managing CRM requests, and updating guarantor accounts and hospital account records based on various inputs.
