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Role Description

We are seeking a Remote Customer Service Representative to join our team. This role will serve as the first point of contact for students, parents, and clients, ensuring exceptional support and smooth communication.

• Respond to inquiries via email, phone, or chat in a timely and professional manner
• Assist with scheduling tutoring sessions and managing appointments
• Support students and parents with account or billing questions
• Maintain accurate records of interactions and follow-ups
• Collaborate with internal teams to resolve client concerns

Qualifications

• Excellent communication skills, both written and verbal
• Strong organizational and time-management abilities
• Comfortable with online communication tools (Zoom, email, chat platforms)
• Previous customer service experience preferred but not required
• Positive attitude and willingness to learn

Benefits

• Work remotely from anywhere in the U.S.
• Flexible schedule
• Training provided
• Opportunity to grow with a supportive education-focused team

Company Description