Intouch Insight

CX Solutions for Multi-Location Brands

Quality Assurance Project Specialist

QA EngineerQA EngineerFull TimeRemoteTeam 51-200Since 1992H1B No SponsorCompany SiteLinkedIn

Location

Kentucky

Posted

5 days ago

Salary

$37.5K / year

High SchoolEnglish

Job Description

• Proofread market research and audit reports for grammar, syntax, completeness, and compliance with client expectations. • Assist the QA Supervisor in managing offshore editor workloads, dispatching assignments, tracking metrics, and approving invoices and timesheets. • Investigate quality issues, working directly with independent contractors, auditors, and internal teams to resolve issues. • Identify opportunities to streamline QA processes and improve report quality and client satisfaction. • Perform other related duties and projects as assigned to support the evolving needs of the QA department and client programs.

Job Requirements

  • High school diploma required; post-secondary education preferred.
  • Bilingual (English and French) is useful but not required.
  • Exceptional attention to detail and commitment to high-quality work.
  • Strong organizational and time-management skills, with the ability to prioritize and manage multiple editing projects simultaneously.
  • Professional communication skills, both written and verbal, with a customer-service mindset.
  • Comfortable delivering results in a busy environment and as an integral part of a cross-functional team.
  • Comfort in Microsoft Excel and other Office software.
  • Strong desire to learn, adapt, and contribute to a culture of continuous improvement.
  • Demonstrated reliability in meeting deadlines.

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