Crisis Specialist I
Location
United States
Posted
8 days ago
Salary
Not specified
Seniority
Mid Level
Job Description
Role Description
The Crisis Specialist is responsible for receiving, responding to, and triaging crisis and healthcare requests. This includes:
- Screening and triaging incoming requests
- Completing assessments and interventions
- Ensuring safety and coordinating care
- Documenting interactions in an electronic health record (EHR)
- Promoting and maintaining an organizational culture focused on Solari’s core values
Key outcomes include:
- Safety
- Recovery and resiliency
- Engagement
- Crisis assessment and intervention
- Hope
- Efficiency
- Quality
- Accuracy
- Service excellence
Qualifications
- Minimum of a Bachelor's Degree (or higher) in behavioral health, substance use, or psychiatric healthcare-related field
- At least two (2) years of experience in a mental health or substance use field managing high-risk, high-acuity, or crisis patients or members
- Behavioral health professional preferred
- Contact Center experience preferred
Requirements
- Applicants must live in Oklahoma
- Full-time Work Schedule: TBD
- Remote - Must live in OK
- Wireless (Wi-Fi) connection is not permitted; must be connected to home internet modem/router with Ethernet cabling (Cat5e or better)
- Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload
Benefits
- Friendly work environment
- Generous paid time off (PTO)
- Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
- Competitive compensation
- Convenient office locations and Hybrid Schedule
- On-site fitness room free to all employees (Tempe Office)
- Basic Life Insurance
- Voluntary Life, Spouse, Child Insurance
- Critical Illness with free dependents
- Critical Illness Spouse
- Short Term & Long Term Disability - Starts first of the month after 90 days of employment
- 401K & 401K Roth - Starts first of the month after 90 days of employment
- United Pet Care
- LifeLock for identity theft
- LYRA EAP Program - 25 free sessions for mental health per family member
Job Requirements
- Minimum of a Bachelor's Degree (or higher) in behavioral health, substance use, or psychiatric healthcare-related field
- At least two (2) years of experience in a mental health or substance use field managing high-risk, high-acuity, or crisis patients or members
- Behavioral health professional preferred
- Contact Center experience preferred
- Applicants must live in Oklahoma
- Full-time Work Schedule: TBD
- Remote - Must live in OK
- Wireless (Wi-Fi) connection is not permitted; must be connected to home internet modem/router with Ethernet cabling (Cat5e or better)
- Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload
Benefits
- Friendly work environment
- Generous paid time off (PTO)
- Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
- Competitive compensation
- Convenient office locations and Hybrid Schedule
- On-site fitness room free to all employees (Tempe Office)
- Basic Life Insurance
- Voluntary Life, Spouse, Child Insurance
- Critical Illness with free dependents
- Critical Illness Spouse
- Short Term & Long Term Disability - Starts first of the month after 90 days of employment
- 401K & 401K Roth - Starts first of the month after 90 days of employment
- United Pet Care
- LifeLock for identity theft
- LYRA EAP Program - 25 free sessions for mental health per family member
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