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Role Description

As an Analyst Service Operations at LG Energy Solution Vertech, you will synthesize O&M service data to drive continuous performance monitoring and help precise resource forecasting for the LG Vertech’s BESS portfolio. In this role, you transform complex operational metrics into the strategic intelligence required to optimize asset reliability and guide executive-level decision-making. The great Analyst will not only demonstrate superior analytical capabilities, but also clearly communicate with all applicable stakeholders, building relationships across the organization to ensure effectiveness in role. Some limited travel can be required (around 10%) for internal meetings and occasional field visits for special projects.

Key Responsibilities

• Monitor fleet performance across the BESS portfolio (availability, efficiency, MTTR, MTBF, degradation trends).
• Develop, maintain and improve operational and executive dashboards and KPIs that ultimately drive team efficiency business performance.
• Translate fleet performance data into compelling business cases, conducting cost-benefit analyses that justify enhanced preventative maintenance strategies, tooling investments or spares part optimization.
• Support budgeting, forecasting, and cost‑benefit assessments for O&M activities.
• Prepare presentations and reports for internal leadership and external stakeholders.
• Assist in new service modeling for service proposals, renewals, and change orders.
• Propose improvements based on data insights and operational bottlenecks.
• Work closely and coordinate improvement with other business analysts, data engineers, data scientists, field technicians, regional managers, operations control centers, engineering teams.
• Maintain data quality and process adherence across CMMS, Dashboards, ERP systems, and ticketing tools.

Qualifications

• Bachelor’s degree in engineering, Business, Data Analytics, Energy Systems, or related field.
• 5 - 8 years' experience in O&M, Renewable Energy, Aircraft Maintenance, or BESS sectors.
• Strong analytical skills and experience with reporting tools (Excel, Power BI).
• Programming skills (Python, SQL) and experience with data warehouse (Snowflake).
• Understanding of asset operations, maintenance cycles, and technical documentation.
• Ability to interpret large datasets and provide actionable insights.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Experience in battery storage, solar, or grid‑scale energy assets.
• Familiarity with CMMS systems, ERP platforms, and SCADA data.
• Background in reliability engineering or performance analytics.
• Experience in a role focused on fleet management, network operations, or infrastructure reliability is a significant plus.

Location

Remote (Boston, MA or Irvine, CA areas preferred)