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Role Description

As an Implementation Specialist, you'll be a core member of an implementation pod, working alongside an Implementation Manager to drive customer outcomes from onboarding through long-term success. You'll own meaningful workstreams end-to-end — managing stakeholder relationships, executing deployment projects, and ensuring every customer we launch sees clear, tangible value from day one. This is a role for someone who is equally comfortable building relationships and rolling up their sleeves to get things done.

What You’ll Do

• Ensure every customer we work with sees Odyssey as an indispensable partner — making the decision to continue and expand their relationship with us an easy one.
• Own and execute projects across new and existing customers, keeping timelines on track and stakeholders aligned every step of the way.
• Build strong, trust-based relationships with your assigned customer stakeholders, serving as a reliable point of contact and a credible voice for Odyssey.
• Contribute to a scalable deployment playbook — finding ways to apply what's worked before rather than reinventing the wheel with each new customer.
• Proactively surface risks, flag blockers early, and work cross-functionally to keep implementations moving forward.

Qualifications

• Creative problem solver who doesn't wait around for answers — digs in, thinks critically, and finds a path forward.
• Excellent communicator who can translate complex plans into clear, actionable messaging for both internal teams and external stakeholders.
• 1–2 years of experience in project coordination, project management, implementation, or customer success.
• Thrives in early-stage startup environments where ambiguity is the norm and no two days look the same.
• Solid technical acumen — comfortable working within technical systems, and knows how to analyze data to drive decisions.
• Experience with SQL, Excel, or similar tools — a strong plus.
• Collaborative team player with a positive attitude, strong work ethic, and a genuine drive to keep getting better.

Requirements

• Applicants must be currently authorized to work in the United States on a full-time basis.

Benefits

• Medical/Dental/Vision plan(s)
• Health services
• Short term disability
• Unlimited PTO
• Salary range for this role is $70,000 - $90,000 depending on experience, interview performance and location.

Company Description

Odyssey sits at the intersection of GovTech, EdTech, and FinTech. We are a public-sector operator, a technology company, and a program delivery partner all at once. The work we do is civic infrastructure — it determines whether families can access life-changing educational opportunities.