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Role Description

We are looking for a Marketing Account Manager to manage client relationships and oversee the execution of marketing initiatives for a portfolio of high-level clients.

In this role, you will act as the primary point of contact for clients, ensuring clear communication, organized workflows, and successful execution of marketing campaigns. You will work closely with leadership while coordinating tasks across different marketing activities including:

• Email marketing
• Website updates
• SEO support
• Performance reporting

The ideal candidate is organized, proactive, and comfortable communicating with executive-level clients, with strong attention to detail and experience managing marketing projects from start to finish.

Qualifications

• 3+ years of experience in marketing account management or client-facing marketing roles.
• Experience working in a marketing agency or client-service environment.
• Strong written and verbal English communication skills.
• Experience managing marketing tools such as Mailchimp, WordPress, Ahrefs or Semrush, and Google Analytics (GA4).
• Strong attention to detail, organization, and ability to manage multiple projects.
• Experience working with executive-level or high-profile clients is preferred.
• Comfortable using collaboration tools such as Google Workspace, Slack, and messaging platforms.

Requirements

• Serve as the main point of contact for client accounts.
• Manage communication across multiple channels including email, Slack, WhatsApp, and video calls.
• Lead regular client meetings to discuss progress, gather feedback, and align on priorities.
• Maintain strong relationships with clients and ensure they feel informed and supported.
• Build and manage email marketing campaigns using Mailchimp.
• Write and edit email copy, manage audience lists, and schedule campaigns.
• Monitor campaign performance and report results to clients.
• Make updates and manage content on WordPress or other CMS platforms.
• Conduct basic SEO research and audits using tools such as Ahrefs or Semrush.
• Support keyword research and track performance improvements.
• Analyze campaign performance using Google Analytics (GA4).
• Translate marketing data into clear reports and insights for clients.
• Work closely with leadership to understand client expectations and priorities.
• Convert client feedback into clear action steps and track progress.
• Ensure all accounts remain organized and tasks are completed on time.
• Use AI tools such as ChatGPT or Claude to support research, content creation, and workflow efficiency.

Benefits

• Strong relationship-building and communication skills.
• Highly organized with strong attention to detail.
• Comfortable working independently in a remote environment.
• Proactive and solution-oriented when solving problems.
• Able to manage multiple clients and projects simultaneously.

Interview Process

• Initial Phone Screen
• Video Interview with Pavago Recruiter
• Client Interview
• Offer & Onboarding