This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Title Services Representative II reviews documentation and performs multiple administrative functions according to the needs of a particular team/department. This includes, but is not limited to:

• Reviewing documents for accuracy
• Delivering various items to clients
• Assisting other internal departments with various administrative requests

Level II Representatives are able to perform department-specific duties independently with little supervision and are expected to manage a high volume with minimal errors.

Primary Duties and Responsibilities

• Address inquiries and escalations from clients, borrowers, real estate agents, internal staff, and management in a professional and timely manner.
• Audit team member’s orders for compliance with client requirements and company guidelines.
• Identify title defects and work to resolve the issue quickly and appropriately for the client and product.
• Work with vendors to complete work timely and accurately. Recognize when to escalate an issue to management.
• Train and support Level I Title Service Representatives as appropriately assigned.
• Be able to work multiple queues across multiple channels as needed.
• Perform other duties as assigned or apparent.

Qualifications

• Degree Requirement: HS Diploma or GED
• Work Experience: 2 or more years of prior work-related experience
• Minimum of two years’ experience within the real estate industry and/or title and closing company required.
• Proficiency in Outlook, Excel, and Word.
• Strong communication skills.
• High ethical standards.
• Motivated, positive, team player.
• Strong verbal, written and interpersonal skills.
• Ability to problem solve in a growing and expanding business.

Benefits

• Competitive Compensation: anticipated base hourly rate from $16.00 to $24.00 based on skills and experience. This position is eligible to participate in an annual incentive program.
• Rest and Relaxation: This role is eligible for 20 days of paid time off annually, which is prorated in the year of hire based on hire date. In addition, based on your hire date, you will be eligible for 9 paid holidays + 2 floating holidays. Parental leave is also offered as an opportunity for all new parents.
• Comprehensive Health Benefits: Multiple medical plan choices, including HSA and FSA options, dental, vision, and basic life insurance.
• Prepare for your Future: 401(k) with a top of market company match and an opportunity to participate in Radian’s Employee Stock Purchase Plan (ESPP).
• Homebuyer Perks: Our Homebuyer Perks program helps employees navigate the home searching, buying, selling, and refinancing processes and provides valuable financial benefits to encourage, enable, and support home ownership.
• Additional Benefits: To learn more about our benefits offerings, visit our Benefits Page.