• Lead and grow a team of engineers working on platform services. The team drives the engine of scale for Customer.io and has significant impact on reliability and data systems • Support your team through clear goal-setting, regular feedback, career development, and thoughtful hiring • Partner closely with staff engineers and product managers to plan and execute platform initiatives that improve scale, reliability, and developer productivity • Drive technical execution for distributed systems that process large volumes of events with strong performance and availability requirements • Guide architectural decisions within your team, aligning with broader platform standards and long-term direction • Ensure your team’s services are observable, well-tested, and operationally sound • Lead incident response for your team’s systems and foster a culture of learning and improvement through effective post-incident reviews • Collaborate with adjacent engineering teams, security, and product partners to ensure platform work supports company priorities • Help improve internal tooling, workflows, and processes that enable engineers to do their best work • Leverage modern tooling—including AI-assisted development tools—where appropriate to improve team efficiency and focus