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Role Description

At Frontline Insurance, we are on a mission to Make Things Better, and our Commercial Underwriting Support Specialist plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.

What you can expect as a Commercial Underwriting Support Specialist:

• Effectively communicate with agency partners, policyholders, loss payees, and mortgagees via phone and email, providing accurate billing details and basic coverage information.
• Conduct outbound calls to agency partners as needed.
• Manage incoming calls, addressing customer service and billing inquiries with professionalism.
• Perform data entry, initial analysis, and account setup for new submissions.
• Process high-volume, time-sensitive transactions such as mortgage updates, mailing address changes, and other simple endorsements with speed and accuracy.
• Handle loss run requests for agency partners efficiently.
• Process returned mail according to established guidelines, which includes sending notifications to agencies and updating policy records as needed.
• Review renewal documents, such as Acord Applications, TRIA Forms, and Diligent Effort Forms, ensuring completeness and accuracy.
• Send, receive, and process notifications from agency partners promptly.
• Link documents to policies and identify document types for streamlined workflow management.
• Perform other job-related tasks as required.

Qualifications

• High School diploma or general education degree (GED) with college degree preferred.
• Minimum 2 years experience and/or training in P&C Insurance desired; or equivalent combination of education and experience.

Benefits

• Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• 401k Retirement Plan with a generous match.
• Four weeks of PTO and Pet Insurance for your furry family members.