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Role Description

The Associate Product Consultant plays a central role in guiding clients through software training, from system resource configuration to best-practice guidance. An Associate Product Consultant is the consummate trainer and teacher, whose position requires them to engage campus stakeholders with expert knowledge, strong communication, and effective, dynamic training. As a new team member in an associate-level position, this person must be a self-starter, a skilled listener, and ready to take control of their own learning.

Essential Duties and Responsibilities

• Guide administrative users on product best practices and provide skills-based training based on client goals.
• Provide training to customers in a 1:1 web-based environment.
• Maintain project documentation and task lists for transparency with clients and internal stakeholders.
• Escalate internal and external project roadblocks to the Project Manager and Client Success Manager to facilitate a quick, smooth project completion and quick time to value.
• Gain and demonstrate familiarity and knowledge relating to regional and professional accrediting agencies in higher education and quality assessment practices to guide partner institutions through assigned functionalities.
• Gain and demonstrate expert knowledge on software functionalities by understanding application behavior and contextual uses of the tools.
• Collaborate with internal stakeholders to develop, revise, and update documentation.
• Identify and communicate system enhancements in assigned functionality.
• Facilitate external presentations as needed, including site visits and conferences.
• Travel up to 10%.

Qualifications

• Bachelor’s degree.
• Experience training adult learners.
• Experience working with educational software or other web-based applications.
• Proficient computer skills using basic software (i.e., Microsoft Office suite).
• Effective verbal and nonverbal communication skills.

Preferred Qualifications

• Familiarity and experience working in K12 or higher education.
• Experience in data collection and data analysis.
• Graduate or former employee of an HBCU, HSI, For-Profit Institution, or Community College.
• Experience managing an institution’s assessments and/or accreditation.
• Bilingual, any language in addition to English considered.
• Master’s degree or professional certification.

Location

The preferred location for this position is Austin, TX; however, highly qualified remote candidates will be given consideration.

Compensation

The pay range for this role is $65-70K and varies based on several factors including geographical location, level of experience related to the role, education/licensure/certificates of the individual filling the role and other business and operational considerations.

Diversity and Inclusion

Watermark is committed to fair and equitable pay practices for all qualified candidates. At Watermark we are continually strengthening the rich diversity in our workplace - the primary reason we succeed. We’re committed to equal opportunity employment and work together to provide an inclusive hiring experience where all qualified applicants receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, protected military/veteran status, or any other non-merit based or other legally protected grounds.