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Role Description

The successful Human Services Program Supervisor will have oversight for a team of eight Human Services Program Consultants and must live in the South Central region of the state or contiguous to the following counties: Mecklenburg.

• Supervise Consultants responsible for licensing child care centers and homes.
• Achieve and maintain compliance with applicable child care licensing requirements.
• Investigate reports alleging violations of requirements.
• Manage child care requirements interpretations and communicate new Regulatory Section initiatives, policies, and procedures.
• Support child care consultant teams by providing consistent training, remediation, and modeling according to an established development plan.
• Work independently from home and manage work effectively.
• Handle difficult people in stressful situations while maintaining a calm, professional demeanor.
• Experience with Microsoft Word and Excel is required.
• Coordinate closely with various stakeholders including the Regulatory Services Assistant Director, Senior Managers, and other Division staff.

Qualifications

• Bachelor’s degree in child development, early childhood education, special education, social work, or related human services area from an appropriately accredited institution.
• Four years of experience in a child care or related setting involving the coordination, evaluation, or administration of a comprehensive program of child care services.
• Equivalent combination of education and experience may also qualify.

Requirements

• Demonstrates knowledge of theories, practices, and principles of child development related to child care services.
• Experience in a child care or related setting involving coordination, evaluation, or administration of child care services.
• Experience in providing technical assistance and consultation in child care program administration and child development.
• Experience in supervising professional level staff and projects is essential.

Benefits

• Participation in health insurance options.
• Standard and supplemental retirement plans.
• NCFlex program offering numerous high-quality, low-cost benefits on a pre-tax basis.
• Paid vacation, sick, and community service leave.
• Paid parental leave for eligible employees.