Senior Field Service Manager – Southern California

ManagerManagerFull TimeRemoteSeniorTeam 10,001+Company SiteLinkedIn

Location

California

Posted

8 days ago

Salary

$150K - $180K / year

Seniority

Senior

Bachelor Degree14 yrs expEnglish

Job Description

• Directing and leading the field service organization for the Southwest Region of the United States • Responsible for all field service resources and service delivery within the defined area including installations and implementations • Manage high-pressure customer issues, including product performance issues and technical escalations • Drive P&L and operational performance around safety, compliance, revenue growth, customer satisfaction, first time fix rate, employee satisfaction, and expense lines

Job Requirements

  • Bachelor’s Degree with 14+ years’ experience OR Master’s Degree with 12+ years’ experience
  • 5+ years’ experience in people management (direct reports)
  • Proven experience in customer support role interfacing with senior customer management personnel
  • Knowledge of customer relationships and customer satisfaction methodologies
  • Previous experience in a regulated industry
  • Ability to travel up to 50% within the region
  • Must have a valid driver’s license with an acceptable driving record.

Benefits

  • Health care program
  • Paid time off
  • 401(k)
  • Flexible work arrangements
  • Comprehensive package of benefits including medical/dental/vision insurance and 401(k) to eligible employees.

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