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Customer Success Manager II, Payroll

PayrollPayrollFull TimeRemoteTeam 1,001-5,000Since 2013H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

$82K / year

Bachelor Degree2 yrs expEnglish

Job Description

• Serve as a strategic engine for revenue protection and customer loyalty • Lead high-stakes discovery calls and product demos • Protect and expand SaaS revenue by identifying downsell risks • Leverage product usage data to recommend payroll process improvements • Drive full activation of the Payroll Product Suite through training and presentations • Act as the 'Voice of the Customer' by gathering feedback for leadership

Job Requirements

  • 2+ years of experience in B2B payroll operations
  • Proven track record in a customer-facing role focused on churn mitigation and revenue retention
  • Demonstrated experience in case/queue management
  • High general tech-fluency and ability to troubleshoot complex customer scenarios
  • Strong virtual presence with professional skills in negotiation and presentation
  • A critical and creative thinker who can adapt to changing environments

Benefits

  • Competitive compensation
  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Professional development opportunities

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