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Role Description

Woolpert is hiring a strategic, experienced, and highly collaborative Senior Manager, Sales Operations. This position reports to the Sr. Director, Sales Operations and plays a critical role in driving operational excellence, sales effectiveness, and data-driven decision-making across the Global Sales organization. The role involves:

• Supporting the development of short- and long-term sales plans aligned to strategic growth priorities.
• Maintaining and enhancing forecasting models, coverage guidelines, and performance KPI frameworks across sectors and markets.
• Partnering with business line leaders to assess pipeline sufficiency, conversion trends, and risk areas.
• Conducting segmentation, territory, and capacity analyses to ensure optimal coverage and ROI.
• Defining, documenting, and maintaining standardized sales processes that improve predictability and reduce friction across the lead-to-order lifecycle.
• Improving efficiency and data quality by identifying bottlenecks, establishing SOPs, and operationalizing stage definitions and exit criteria.
• Creating and managing templates, playbooks, review cadences, and best-practice workflows that elevate seller consistency and performance.
• Promoting a culture of continuous improvement through insights, enablement, and accountability mechanisms.
• Serving as an operational owner for Dynamics 365 CE, including field governance, data hygiene standards, and functional improvements.
• Partnering with IT to advance CRM enhancements, automation, integrations, and role-based system configuration.
• Maintaining and optimizing reporting tools (Power BI) to support real-time visibility into pipeline, activity forecasting, and performance metrics.
• Building and maintaining executive-ready dashboards and reports covering pipeline health, forecast accuracy, win/loss analysis, seller productivity, and growth KPIs.
• Translating complex datasets into actionable insights that improve decision-making, resource allocation, and commercial performance.
• Conducting deep-dive analyses on trends, patterns, and risks to drive meaningful recommendations for leaders.
• Managing, mentoring, and developing a team of Sales Operations professionals, setting clear priorities, performance expectations, and operating rhythms aligned to Global Sales objectives.

Qualifications

• 12+ years of experience in Sales Operations, Revenue Operations, GTM Strategy or related roles required.
• Demonstrated experience improving forecasting accuracy, pipeline quality, and sales process maturity.
• Experience supporting cross-functional integrations, M&A, pricing models, or global sales environments preferred.
• Familiarity with government contracting workflows, proposal processes, or design-bid-build lifecycles preferred.
• Knowledge of sales incentive structures, pipeline governance mechanisms, or data-quality programs preferred.

Benefits

• Freedom to Work program: Set your own schedule and location (as appropriate).
• Principal program: Earn the opportunity to become an owner of the firm.
• Flexible paid time off/vacation: Take time off when it makes sense for you and your team.
• Career development: Explore a wide range of learning and growth opportunities within and across industries.
• Health, life, vision, and dental insurance: Cover all your medical bases.
• Paid sick time, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more!