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Role Description

This position is responsible for ensuring equal opportunity in employment and that all persons are treated equally based on merit in decisions regarding selection, placement, promotions, training, work assignments, transfers, and other personnel actions.

Scheduling & Coordination

• Schedule elevator inspections in compliance with regulatory timelines and client requirements.
• Coordinate with field technicians to optimize routes, reduce travel time, and maximize daily productivity.
• Manage appointment confirmations, reschedules, and cancellations with clients.
• Maintain accurate, up-to-date scheduling systems and databases, including populating schedule dates in the WOM system.
• Prioritize urgent or emergency inspection requests.
• Communicate National Account Schedules to the National Account Coordinator weekly.
• When needed, communicate scheduled dates to the appropriate Client Account Coordinator.

Client Management

• Serve as primary point of contact for scheduling inquiries and service requests.
• Communicate inspection dates, times, and requirements to clients professionally.
• Address scheduling conflicts and client concerns promptly and diplomatically.
• Maintain detailed records of client preferences and special requirements.
• Maintain up-to-date contact information of maintenance providers in the WOM database.

Administrative Support

• Obtain Purchase Orders from clients, when required.
• Assist Client Account Coordinators if needed.
• Generate scheduling reports and performance metrics for management review.
• Ensure compliance with Bureau Veritas quality standards and procedures.
• Maintain confidentiality of client and inspection data.

Regulatory Compliance

• Perform all assigned training by deadline.
• Utilize company databases effectively (Training Provided).
• Input and maintain accurate inspection data in company databases.
• Create and maintain inspection route maps and inspector assignments.
• Document any issues, delays, or special circumstances.
• Support audit trails and regulatory compliance documentation.

Competencies

• Strong organizational and multitasking abilities.
• Excellent written and verbal communication.
• Proficiency with company software (onsite training provided) and Microsoft Office Suite.
• Ability to learn new systems quickly.
• Attention to detail and accuracy.
• Professional demeanor and problem-solving mindset.

Education, Certifications, and Experience

• Education: High school diploma or equivalent; some college coursework preferred.
• Experience: 2+ years in client services, account coordination, or related field.
• Technical Knowledge: Familiarity with elevator inspection processes or building systems a plus.