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Role Description

The Sr. Field Service Manager for Beckman Coulter Diagnostics is responsible for directing and leading the field service organization for the Southwest Region of the United States of the company’s commercial operations. This position will have oversight for the P&L of the Service business with direct revenue in excess of $30M, and costs in excess of $10M.

This position is part of Field Technical Service located in North America and will be remote in either Los Angeles, CA or San Diego, CA – covering the Southern California and Arizona regions.

In this role, you will have the opportunity to:

• Regularly visit clients and customers to maintain customer network and develop new relationships for new opportunities in partnering with sales team.
• Lead a team of Field Service Engineers and Field Service Supervisor; be responsible for their training and professional development; establish goals and objectives; lead the recruitment process to bring the right candidates to your team.
• Drive P&L and operational performance around safety, compliance, revenue growth, customer satisfaction, first time fix rate, employee satisfaction, and expense lines.
• Work closely with coordination team to facilitate daily activities such as preventative maintenances (PM), modifications (MOD) and balancing daily service-call workload.
• Manage and resolve high-pressure customer issues, including product performance issues and technical escalations.
• Deliver impact at the North America Commercial Organization (NACO) level, by leading projects, applying DBS (Danaher Business System) to map improvement plans, drive sustainable and continuous improvements.

Qualifications

• Bachelor’s Degree with 14+ years’ experience OR Master’s Degree with 12+ years’ experience.
• 5+ years’ experience in people management (direct reports).
• Proven experience in customer support role interfacing with senior customer management personnel.
• Knowledge of customer relationships and customer satisfaction methodologies.
• Previous experience in a regulated industry.

Requirements

• Ability to travel up to 50% within the region.
• Must have a valid driver’s license with an acceptable driving record.

Benefits

• Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
• Annual salary range of $150,000.00 to $180,000.00.
• This job is also eligible for bonus/incentive pay.