• Provide expert solutions to technical inquiries from operations and the quotation team • Serve as the subject matter expert for field repair and testing • Create and review test trip packs, validate test data, and compile reports • Offer 24/7 technical support to field crews across all US time zones • Mentor and guide less experienced colleagues • Conduct life and condition assessments, thermal studies, and internal inspections • Participate in root cause analysis studies and create repair scope of work procedures • Prepare and present customer training sessions • Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.