• Serve as the primary point of contact for clients during the pre-litigation phase • Communicate regularly with clients to provide case updates, gather information and address inquiries. • Conduct detailed reviews of personal injury cases to assess liability, damages, and potential legal strategies. • Work closely with attorneys to develop case strategies and action plans. • Organize and manage case documentation, including medical records, police reports, and other relevant evidence. • Ensure all required documents are obtained and properly maintained. • Communicate with insurance companies, opposing parties, and other involved entities to negotiate settlements and resolve pre-litigation matters. • Advocate on behalf of clients to ensure their rights and interests are protected during the pre-litigation process. • Engage in settlement negotiations with insurance adjusters to achieve favorable outcomes for clients. • Utilize case management systems to track and document case progression.