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Role Description

The Senior Business Systems Analyst plays a customer-facing role in deploying ViaPath’s enterprise offender management software platform. This position works directly with customer stakeholders to understand operational workflows, translate business needs into functional requirements, configure OMS modules, and support successful implementation outcomes. This is a hands-on functional role focused on software configuration, workflow alignment, testing support, and customer enablement. This role requires comfort operating in both structured implementation plans and ambiguous, problem-solving environments. This position is remote with regular virtual collaboration and periodic on-site customer engagement.

Responsibilities

• Lead discovery discussions with customer stakeholders to understand workflows, policies, and operational requirements, making informed recommendations when multiple options exist.
• Translate customer needs into clear functional requirements, configuration decisions, and workflow definitions, ensuring decisions align with business objectives and product standards.
• Configure OMS modules according to existing product design and configuration standards, taking ownership of functional choices and their downstream impact.
• Identify gaps between system capability and customer requirements; document impacts and escalate when appropriate with clear solution options.
• Conduct configuration reviews, solution walkthroughs, and functional demonstrations for customers.
• Develop and support User Acceptance Testing (UAT), including scenario creation, validation, and defect documentation.
• Support go-live readiness activities and provide functional troubleshooting during implementation.
• Maintain detailed documentation of configuration decisions, requirements, and solution rationale to include business process mapping.

Qualifications

• Bachelor’s degree in Business Administration, Management, Business Analytics, MIS, or related fields preferred; will consider equivalent years of related experience in lieu of a degree.
• 5+ years of experience in enterprise software implementations in a functional, application-facing capacity, including independent ownership of configuration or solution decisions.
• Experience supporting customers in the use, configuration, or deployment of business applications (SaaS or enterprise platforms).
• Experience creating business process maps, flow diagrams, and future state workflows for operational staff.
• Hands-on experience configuring software applications (not infrastructure or hardware).
• Experience leading customer-facing workshops, demonstrations, or requirement sessions, with the ability to guide discussions toward workable solutions.
• Experience supporting UAT and functional validation activities.
• Experience preparing and delivering role based training for end users, supervisors, and administrators.

Preferred Qualifications

• Experience in application support, product support, SaaS implementation, or functional consulting.
• Experience working in customer-facing roles requiring both structured execution and adaptive problem solving.
• On-site or face-to-face customer engagement experience.
• Experience in corrections or justice system software (preferred but not required).

Benefits

• Medical, Dental & Vision Insurance – Multiple plan options designed to support a variety of coverage needs.
• Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) – Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
• Flexible Time Off (FTO) – Including vacation and sick time.
• Company Holidays.
• Retirement Plan (401(k)) – Traditional and Roth 401(k) options available including employer matching contributions.
• Life & Disability Insurance – Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
• Employee Assistance Program (EAP) – Free, confidential support for personal, financial, and family matters.
• Additional Well-Being Resources – Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.