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Role Description

At LendingClub, we take pride in helping our members improve their financial health through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are inspired by our vision and embody our values.

By joining the Member Engagement team, you will have the opportunity to empower those who strive to achieve financial success. You will be a one-stop shop for our members, guiding and assisting them through their journey to better financial health with LendingClub. In this role, you will experience a dynamic call center environment providing best-in-class, nonstop member interactions via phones, email, and chat, through three simple principles: “Build a Relationship, Make It Easy, and Think Ahead.”

What You'll Do

• Take inbound phone calls for members needing support in completing applications, adjusting payment amounts and dates, and completing To-Do lists to get their loans approved – typically leading to 65 - 75+ calls per day.
• Listen and seek to understand the member’s goals/loan needs and tailor specific solutions while providing an empathetic and professional customer experience.
• Simplify complex processes and financial concepts to make it easy for potential members to grasp.
• Have a strong understanding of financial products/services with the ability to clearly convey product value via phone calls.
• Help members understand their available options and plan what best benefits them.
• Describe and present a full variety of relevant LendingClub products, messages, and offers, including driving our members to the digital experience proactively or encouraging them to investigate the full suite of product offerings that could benefit them.

Pay for the position

$18.00/hr base

Start Date

We are looking to hire for April 20, 2026.

Schedules

Monday – Friday 6:00-2:30 OR 9:30AM-6PM - Schedules subject to change due to business need.

Qualifications

• 6+ months of call center experience -AND/OR- 1+ year with in-person customer service experience.
• You derive joy from interacting with others.
• You love a challenge and are motivated by numbers, goals, and metrics along with providing excellent service.
• You are adaptable and think critically when facing problems.
• You are comfortable with technology and capable of handling back-to-back phone calls.
• You can maintain a regular schedule with punctual attendance.
• You build relationships and focus on customer experiences.
• High school diploma or GED equivalent is required.

Virtual (Work from Home) Considerations

• Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home, including a dedicated desk and chair for work.
• Have high-speed internet with low usage during business hours (100 MBPS download speed and 10 MBPS upload speed).
• Be able to connect directly into your modem/router (not via Wi-Fi); ethernet cord provided.
• Be comfortable troubleshooting technical issues without in-person IT support.
• MUST live and work within 75 miles of the LendingClub office hiring this role.
• While working, it is expected that you are not the primary caregiver to any pets, children, or elderly.

Working Conditions

Required to be on the phones, work on a computer, and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard, and wearing a headset. Must be able to function effectively in a dynamic, fast-paced call center environment where natural and regular work stressors can occur.

What Makes LC Different

• A great place to build your career with onboarding programs, on-the-job training, career-development sessions, and performance check-ins.
• We celebrate individuality; employee resource groups support diverse team members.
• Generous compensation and benefits package, including generous paid time off and a 401(k) match up to 4% ($5,000 per year max).
• Wellness program with cash incentives.
• A wide range of onsite perks, including an onsite gym, public café, and healthy snacks.

Position ineligible for visa sponsorship.

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views, or other legally protected characteristics.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.