Beekeeper's Naturals

Beekeeper's Naturals is reinventing the medicine cabinet with clean remedies powered by nature and proven by science.

Call Center Manager

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteTeam 11-50Since 2017H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

Not specified

5 yrs expEnglish

Job Description

• Manage daily performance and execution of the call center sales team • Coach, train, and develop reps through live call monitoring and recorded call reviews • Build performance plans and hold reps accountable to activity and conversion targets • Hire, onboard, and train new sales representatives as the team scales • Own KPI tracking, reporting accuracy, and CRM data integrity • Ensure consistent execution against call volume, account creation, and conversion goals • Drive revenue growth and retail door expansion through disciplined execution • Review department financials and profitability to assess program effectiveness • Identify execution gaps and implement corrective actions quickly • Improve call center processes to increase efficiency and performance • Provide consistent weekly (and at times daily) performance updates to leadership • Translate activity and performance data into actionable insights • Partner closely with field sales, online sales, and in-market teams to align efforts • Participate in quarterly planning and objective setting for the call center program • Serve as the point person for call center performance across leadership and analytics

Job Requirements

  • Minimum 5 years of call center management experience
  • B2B call center leadership experience (required)
  • Proven experience managing sales teams selling to retailers
  • Demonstrated ownership of revenue outcomes, not just activity metrics
  • Hands-on experience owning KPIs, reporting accuracy, and CRM data integrity
  • Experience hiring, onboarding, and scaling call center sales teams
  • Track record of improving or turning around underperforming sales teams
  • Strong working experience with CRM platforms (Pipedrive, Shopify, Repsly, or comparable systems)
  • Proficiency with Microsoft Suite (Excel, PowerPoint, Outlook)
  • Ability to operate in a high-performance, metrics-driven environment with clear accountability

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

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