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Role Description

An individual who is responsible for maintaining accurate on-call scheduling for all RSFPP physicians, serving as the primary point of contact for RSFPP physician practices during off-hours (including contacting on-call physicians when protocol requires).

• Perform financial reconciliation/payment research.
• Appointment scheduling.
• Insurance verification.
• Coordination of precertification (for referrals to specialists, etc.).
• Acceptance of payment for new patients and class/event registrations.
• Provide accurate and efficient telehealth services including, but not limited to:
  • General information.
  • Provider referral.
  • Class registration.
  • Client assistance to patients or health plan members.
• Uphold the standards and strategic goals of the company-wide Customer Services program and promote quality service.

Qualifications

• High school diploma.
• Two years recent customer service experience or related healthcare experience, including at least one year of call center experience or telephone customer/patient service experience.
• Familiarity with medical terminology preferred.

Requirements

• Types 40 wpm.
• Knowledge of medical terminology.
• Intermediate personal computer skills and comfort with Microsoft Windows operating system; database and word processing software preferred.
• Strong verbal and written communication skills including good voice quality; good diction and articulation are required.
• Demonstrates active listening skills.
• Good problem-solving skills.
• Demonstrates ability to handle multiple tasks at the same time.
• Demonstrates good teamwork.
• Positive, enthusiastic, helpful personality.
• Ability to work autonomously and exercise independent judgment.
• Must be detail-oriented and possess good organizational skills.
• Must maintain strict confidentiality of patient information.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible).
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources, and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support.
• Benefits may vary based on the market and employment status.