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Role Description

As a Digital Engagement Agent, you will be responsible for connecting with customers and prospective customers across various digital channels. You will respond to customer inquiries, address concerns, and create positive interactions on platforms such as Yelp, Facebook, email, and other digital platforms. Your goal is to foster meaningful connections, provide exceptional customer service, and contribute to the growth of our online community.

• Respond to Customer Inquiries:
  • Monitor, respond to, and follow up on customer inquiries, messages, comments, and reviews across social media platforms.
  • Offer assistance via text, email, and messages, while accurately recording customer details in our system.
• Problem Resolution:
  • Address customer concerns, resolve issues, and provide clear, accurate information to ensure customer satisfaction.
• Engagement:
  • Engage with customers proactively by participating in conversations, sharing relevant content, and fostering positive relationships with our online community.
• Brand Representation:
  • Maintain a consistent brand voice and tone in all interactions.
• Feedback Reporting:
  • Collect customer feedback and share insights with the team to help improve products, services, and overall customer experience.
• Collaboration:
  • Work closely with the contact center team to escalate issues, share customer insights, and align on messaging.

Qualifications

• You must live in: California, Arkansas, Oklahoma, or Washington.
• Thrive in a remote work environment, enjoying the flexibility of working 100% from home.
• Have a dedicated and quiet workspace at home that allows for focused, uninterrupted work.
• Have a reliable high-speed internet connection to ensure seamless communication and productivity.
• Are passionate about advancing your career.
• Are interested in AI and using it to maximize your skills on the job.
• Are punctual and reliable, ensuring that you consistently meet deadlines and work expectations.
• Are comfortable with learning and using various software platforms, including Salesforce, Five9, and Hatch.
• Have availability to work on weekends.
• Possess strong communication and interpersonal skills.
• Enjoy working in a fast-paced, team environment.
• Have a high attention to detail in data entry and customer interactions.
• Have the ability to handle multiple tasks and work under pressure.
• Hold a high school diploma or equivalent required; degree preferred.
• Are able to use a computer for extended periods.

Requirements

• Enjoy working each lead like a puzzle with your coworkers.
• This job offers progressive challenges that allow you to continually develop your skills.
• The more you engage, the more rewards and opportunities you unlock, leading to career progression and personal fulfillment.

Benefits

• Schedule: Shifts vary weekly (37 - 40 hours work week in 5 shifts).
• Compensation: $17.25 per hour, performance bonus available.
• Paid Bi-Monthly Stipend for internet provided.
• 8 paid holidays per year.
• 80 hours vacation per year.
• 40 hours sick time per year.
• Eligible to participate in the company 401(k) after 90 days.
• Access to company insurance plans; purchase health, dental and vision in with pre-tax dollars and at a lower rate.
• Medical: The Company will contribute 50% of the cost of the lowest plan.
• HSA and FSA available.
• Positive and inclusive work culture; we celebrate all birthdays and major milestones.
• Equipment provided.