Making Consumers Your Most Valuable Marketing Channel.
Creator Support Associate
Location
United States
Posted
3 days ago
Salary
$48K - $55K / year
No structured requirement data.
Job Description
Role Description
Reporting to the Sr. Manager, Creator Support, this role executes and owns assigned projects while delivering an exceptional creator experience. Responsibilities include:
- Responding to creator inquiries across email, DMs, and chat.
- Reviewing gift card compensation eligibility.
- Managing sparked content communication.
- Supporting inbox workflow.
- Contributing to KPI reporting.
- Identifying opportunities for improvement from the creator perspective.
- Staying current on influencer marketing trends.
Qualifications
- Ability to work efficiently while maintaining attention to the details.
- Strong self-starter and problem-solving mentality.
- Demonstrates critical thinking, personal organization, and interpersonal skills.
- Growth mindset: an ability and desire to learn and pivot skill sets based on business needs.
- Delivers written and verbal communication in a clear, compelling manner with minimal errors.
- Proven ability to prioritize and multitask, managing multiple projects simultaneously.
- Enjoys working on a team but is successful working independently and taking ownership of tasks.
Requirements
- 2+ years of experience in creator support, influencer marketing, social media management, customer support, community management, or a related client-facing role, preferably in a fast-paced, digital marketing, or startup environment.
- Associate’s degree or Bachelor’s degree preferred, or equivalent combination of education and relevant work experience.
- Typically, less than 5% travel. Remote environment. No special physical demands required.
Benefits
- Competitive Compensation.
- Medical, Dental, and Vision insurance.
- Unlimited PTO + paid holidays.
- 4% 401(k) match.
- Work from anywhere – fully remote flexibility.
- Paid parental leave.
- Employee stock options.
- Opportunities for growth & leadership in a fast-growing company.
- Collaborative, innovative, positive, team-oriented culture.
Job Requirements
- Ability to work efficiently while maintaining attention to the details.
- Strong self-starter and problem-solving mentality.
- Demonstrates critical thinking, personal organization, and interpersonal skills.
- Growth mindset: an ability and desire to learn and pivot skill sets based on business needs.
- Delivers written and verbal communication in a clear, compelling manner with minimal errors.
- Proven ability to prioritize and multitask, managing multiple projects simultaneously.
- Enjoys working on a team but is successful working independently and taking ownership of tasks.
- 2+ years of experience in creator support, influencer marketing, social media management, customer support, community management, or a related client-facing role, preferably in a fast-paced, digital marketing, or startup environment.
- Associate’s degree or Bachelor’s degree preferred, or equivalent combination of education and relevant work experience.
- Typically, less than 5% travel. Remote environment. No special physical demands required.
Benefits
- Competitive Compensation.
- Medical, Dental, and Vision insurance.
- Unlimited PTO + paid holidays.
- 4% 401(k) match.
- Work from anywhere – fully remote flexibility.
- Paid parental leave.
- Employee stock options.
- Opportunities for growth & leadership in a fast-growing company.
- Collaborative, innovative, positive, team-oriented culture.
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