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Role Description

If you’re passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you!

Upon completion of the training program, ideal candidates will transition into a property claims field adjusting position traveling to loss sites that have been damaged by fire, water, weather, or other unexpected events. You may also handle some claims via virtual technology and/or collaborate with vendors.

The Property Claims Field Adjuster II will learn to apply knowledge of current Company policies, applicable regulatory standards, and procedures to investigate, evaluate, and settle moderate Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers.

Responsibilities

• Investigate and resolve Homeowners claims of moderate complexity in a timely and efficient manner.
• Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes.
• Perform field inspections at least 50% of work time (company car provided).
• Handle virtual claims using imagery and advanced video technology to collaborate with onsite vendors and insureds.
• Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate.
• Establish reserve amounts within prescribed settlement authority limit and negotiate settlement of claims.
• Communicate effectively and timely with insureds and/or their representatives to resolve issues and ensure customer satisfaction.
• Prioritize responsibilities and manage claims workload to monitor progress and expenses.
• Direct, monitor, and review files handled by independent adjusters to conclusion.
• Other functions may be assigned.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Valid driver’s license is required.
• Ability to obtain state specific property claims licensing, as required.
• Must successfully participate and complete formal property claims training program.
• Prior experience using estimating software like Xactimate.
• Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation.
• Known for clear and professional communication, both written and verbal.
• Bilingual and/or prior military experience is a plus.
• 3-5+ years equivalent industry experience is preferred.

Knowledge and Skills

• Ability to work independently with limited or no supervision.
• Passion for outstanding customer service.
• Ability to make quality decisions based on analysis, wisdom, experience, and judgment.
• Comfortable with and adaptable to new technology and business tools.
• Ability to seamlessly transition between various methods of inspection.
• Ability to lift and carry up to 50 pounds.
• Strong organizational, time management, and prioritization skills.
• Willingness to work flexible shifts and overtime as needed.
• Drive to and from multiple locations and occasionally outside of normal business hours.

Benefits

• Competitive compensation.
• Flexibility to work from anywhere in the United States for most positions.
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours).
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus).
• Medical, dental, vision, life, and pet insurance.
• 401 (k) retirement savings plan with company match.
• Engaging work environment.
• Promotional opportunities.
• Education assistance.
• Professional and personal development opportunities.
• Company recognition program.
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions.