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Role Description

Foundation AI is seeking an Implementation Manager to join our team. You will be a key member of our Delivery team and will build strong relationships with new customers, manage implementations, and have an in-depth understanding of our customers’ goals, and monitor their experience with and the adoption of the Foundation AI platform to prove out ROI.

To be a good fit for the position, we have to make sure we align on a few key things. The ideal candidate for this role is eager to work for a high growth SaaS company that is poised for continued growth.

Job Responsibilities

• Engage with existing and prospective customers to define their business requirements and match to FAI’s products and solutions.
• Showcase product and solution concepts via presentations, demos, user evangelization, and effective documentation.
• Lead discovery sessions with IT and business users to understand the client's business objectives and system/application needs.
• Facilitate execution of projects through requirements gathering and documentation.
• With excellent understanding of FAI’s product features and related technologies, design the solution that best meets the client's requirements.
• Proactively create documentary artifacts like business cases, usage scenarios, BRDs, solution blueprints, configuration specifications, training documents, FAQs, etc.
• Work with Customer Success team to ensure successful completion of project milestones for production Go-live, initial rollout phase of the project, and Hypercare sign-off.
• Communicate progress and expectations, proactive risk-management, and escalation for awareness and resolution.
• Support clients through go-live process and play key role in promoting solution adoption and usage.
• Provide regular and adequate end user feedback to the product team.

Qualifications

• A technical degree (Engineering) or business degree (MBA, BBA) from a reputed institute with a minimum of 3-8 years of experience in SAAS or product consulting industry.
• Must be able to manage multiple projects utilizing strong planning and organizational skills.
• Outstanding verbal, written, and presentation skills to demonstrate solution concepts.
• Strong interpersonal skills with ability to influence and build effective customer relationships.
• Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping, and business process redesigning.
• Experience with LegalTech, specifically litigation involving Workers Compensation, Personal Injury, Social Security Disability, Veterans Benefits, and/or Insurance Defense.
• Systems implementation skills: requirements/process analysis, focus group sessions, conceptual and detailed design, configuration, testing, training, change management, and support.
• Ability to set and manage customer expectations, and work independently on project assignments.

It would be nice if you have:

• Exposure to working on an Onshore - offshore set up.
• Enterprise-level business project experience with strong process analysis, design, delivery, and documentation skills.
• Experience with Case Management Systems (CMS) like Litify, Filevine, Smart Advocate, Neos, or Meruscase.
• CBAP certification is highly desirable.

Personal Attributes we are looking for:

• Analytical nature with the ability to solve complex business issues.
• High emotional quotient is desired.
• A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent.
• Maturity and level headedness to handle difficult situations and still maintain healthy relationships with customers and partners.
• Extremely detail oriented and passionate about customer’s success.

Our Commitment

At Foundation AI, we're committed to creating an inclusive and diverse workplace. We value equal opportunity and affirmative action principles, giving everyone an equal chance to succeed. We're dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Upholding these values and adhering to applicable laws is paramount to us.

For any feedback or inquiries, please contact us at [email protected]

Learn more about us at www.foundationai.com